Receiving Inspection Process methods discussion

  • Thread starter Thread starter steveCQE
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steveCQE

Hello all. Sorry this is a bit long :)
I was hoping to draw on some experiences here regarding receiving inspection for a mid-sized 1st tier auto supplier. I have an opportunity to start from scratch so to speak with our RI but I'm struggling a bit. Are their "best practices" for RI? Is it false to say it will add value since it is a waste generating yet seemingly necessary activity?

Current state is we have one person doing RI, but for lack of a good process (too confusing and no-one is following it, system very broken), the QA lab inspects very few actual parts and no incoming supplier data. It has no impact to weeding out defects before our assy line. As is usual, 20% of our suppliers are 80% of our problem. We have about 70 suppliers, with a total of ~1000 unique parts coming in for current model. I am trying to make sure we do what makes sense, and have a process that will satisfy TS16949.

These are 2 options I'm considering:

----OPTION A.
1. Discontinue RI of actual parts
2. Begin certifying incoming part quality with -data- sent from suppliers to our Supplier Quality Assurance group (SQA). Data to be sent by manufacturing lot per supplier control plan requirements for only critical/significant characteristics. (Approx 70 characteristics over 10 parts per program, ~12 programs total).

Strengths:
-Eliminate RI hard labor cost (1 inspector).
-Eliminate systemic and process sources of confusion between QA lab and SQA groups (simplified process).
-No incoming part handling required .

Weaknesses:
-Significant time investment required of SQA to process, review and manage supplier data. Data must be reviewed in a timely manner (before parts are used).
-Data will most likely always be good, even if incoming parts are NG. Suppliers unlikely to send NG data.
-Need to address supplier willingness to send data with each manufacturing lot.
-Not likely to significantly impact part quality to our and Customer assembly lines.

----OPTION B.
1. Begin certifying incoming part quality with -data- sent from suppliers to QA Lab inspector. Data to be sent by manufacturing lot per control plan requirements for only critical/significant characteristics. (Approx 70 characteristics over 10 parts per program). Inspector to initiate hold documents and assign appropriate SQA if NG stock identified.
2. SQA to identify top 10 worst quality parts for incoming inspection based on history. QA Lab to inspect -parts- per MIL-STD-105E “type” sampling plan methodology. (depending on characteristic, AQL, etc). Audit to occur in QA Lab and warehouse hold area. Inspector to initiate hold documents and assign appropriate SQA if NG stock identified. Top 10 master list for RI to be evaluated by SQA monthly to ensure accuracy.

Strengths:
-Reduce systemic and process sources of confusion between QA lab and SQA groups (simplified process with more emphasis on inspector responsibility).
-Statistically valid sampling plan gives best chance to find defects.
-Ongoing SQA workload should not drastically change. Moderate initial workload to set-up system, low ongoing workload.
-Top 10 worst quality parts on hold, cannot be used until QA Lab inspector electronically releases parts for use

Weaknesses:
-Multiple inspectors may be required (target 2 people).
-Additional warehouse space needed. Inspector must be able to access parts.
-Data will most likely always be good, even if incoming parts are NG. Suppliers unlikely to send NG data.
-Need to address supplier willingness to send data with each manufacturing lot.

ANY COMMENTS ON THE ABOVE OR ALTERNATE IDEAS ARE APPRECITAED.
Steve
 
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Re: Need brand new Receiving Inspection process

Steve,

Just give us some supplier perspective:
  • How many are ISO/TS certified?
  • How many are ISO certified?
  • How many are declared PPAP responsible?
Thanks.

Stijloor
 
Re: Need brand new Receiving Inspection process

Option B sounds like an approach I used many years ago, given a similar situation.

One thought is that you'll have to work closely with Purchasing to ensure they aren't loading the 'front end' with poorly qualified suppliers, so you are playing catch up when problems occur.

I doubt if you would win any supporters if you stopped doing RI - especially after the first major 'slip' when big problem find their way into production.

IMHO - it has to be option 'B' - good luck!
 
Re: Need brand new Receiving Inspection process

Steve,

Just give us some supplier perspective:
  • How many are ISO/TS certified?
  • How many are ISO certified?
  • How many are declared PPAP responsible?
Thanks.

Stijloor

In my experience, none of those things have any effect on what comes in the door.
 
Re: Need brand new Receiving Inspection process

In my experience, none of those things have any effect on what comes in the door.

That may be true :( but the idea is to reduce dependency (addiction) to receiving inspection and hold the suppliers' "feet to the fire" with regard to their registration/certification and contractual obligations. The OEM's have no patience with poor suppliers; why should a Tier One or Tier Two supplier organization?

Stijloor.
 
Re: Need brand new Receiving Inspection process

Steve,

Just give us some supplier perspective:
  • How many are ISO/TS certified?
  • How many are ISO certified?
  • How many are declared PPAP responsible?
Thanks.

Stijloor

All our suppliers submit PPAP to us for our approval. About half have TS and most have ISO. Actually the suppliers with TS are some of our worst!


Option B sounds like an approach I used many years ago, given a similar situation.

One thought is that you'll have to work closely with Purchasing to ensure they aren't loading the 'front end' with poorly qualified suppliers, so you are playing catch up when problems occur.

I doubt if you would win any supporters if you stopped doing RI - especially after the first major 'slip' when big problem find their way into production.

IMHO - it has to be option 'B' - good luck!

The big supporters of stopping RI is Production Control/Material Control. All RI does is make their life more difficult. :rolleyes:


Hi Steve,

To cut it short, BRAINSTORM within your team and tell us the Option ;)

Yes, this will be a team event. No-one else really has any firm ideas though so I'd like to offer up what I think has the best chance of working.

Poor quality has heavy Purchasing implications if we could ensure the almighty dollar was on the line, alas we are not as good with that tactic as we could.
 
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Re: Need brand new Receiving Inspection process

All our suppliers submit PPAP to us for our approval. About half have TS and most have ISO. Actually the suppliers with TS are some of our worst!

So sad.........when that was partly the reason for having ISO 9000 in the first place (not certification to the standard).

You may never be able to get away from doing some RI. It's very like the situation that most people find themselves in with their grocery shopping. We don't normally have to inspect packaged foods, except for damage, weight, description etc. With fruit and veg it's worth giving a fairly close visual (some might even squeeze their selections ;))

With the dairy produce we use FIFO or date coding etc. I always do a complete physical on eggs..........:cool:

Nothing to do with the supplier holding ISO certification etc. Ineed, that's pretty much what ISO 9001 requires you to do. It's more about past experience/performance with a supplier and what risk you are prepared to take. I learned that it's better to do those things in the store than get home and find you have to return to the store and complain about a moldy item.
 
Re: Need brand new Receiving Inspection process

I agree. The issue is that the one person "doing RI" right now has almost zero work load, even though on paper they have a full time job (current RI process totally broken but management still thinks it is happening per the paperwork). So if all of a sudden I say we need 2 people and they will be busy all day, it is a major tearup to "the way of life" in our plant. I'm using the ammo of the fact that we have had 400 quality issues reach our assy lines just since April 07. Even if we found 5-10% of those in RI, I would think it would pay for itself...?
 
Re: Need brand new Receiving Inspection process

All our suppliers submit PPAP to us for our approval. About half have TS and most have ISO. Actually the suppliers with TS are some of our worst!

Steve, I did not imply that the ISO and/or ISO/TS suppliers are "good", but if they misbehave you can "appeal" to their registration status and the obligations that come with it.

What actions have been taken to remedy the situation? As stated in these Forums many times, a good customer-supplier relationship is a two-way street. We often receive crap from suppliers because we let them. We'll fix the stuff they sent to us, penalize them (or not) financially, send nasty emails, and on it goes.....:(

The big supporters of stopping RI is Production Control/Material Control. All RI does is make their life more difficult. :rolleyes:

It seems that a major overhaul of this process is necessary. I would start with purchasing and suppliers first. But you need everybody's commitment to make that happen. More RI or a different RI process is IMHO not the answer. Many organizations are already way too addicted to RI. It does not add a lick of value.

Wishing you strength Steve.

Stijloor.
 
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