Recomended Values - Auditing process in a supplier

They should modify/erase the legend?

  • modify

    Votes: 0 0.0%
  • erase

    Votes: 2 100.0%

  • Total voters
    2

Javier_Ruisoto

Starting to get Involved
#1
Good morning.

I want to ask for your opinion on a situation in my last task auditing process in a supplier.

It´s happen that the box with the product have differents legends about how to pile, protect from the rain and a temperature for stocking.
Thats why they dont have any control or monitoring of the temperature in their own product deposit.

I notice this and mark it as a not conformity, because they have a value limit and they dont control it.
The supplier says that this temperature its a recommended value, so its not obbligated.

They should monitor the temperature?Or they should modify the legend so its say its a recomended value?
Or directly erase that legend?

Thank you for your time.
Javier.
 
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yodon

Staff member
Super Moderator
#2
Not sure if there's sufficient information available to answer the question. I'm coming from the medical device world and we would normally flow down requirements explicitly for such situations (Quality Agreement or similar). The temperature range is established to ensure the product is protected during storage (or transport or whatever). An excursion from that range could cause the product to not meet specification and so it's necessary to monitor. Is your product similar? If the temperature goes outside the range indicated, will the product (potentially) no longer meet spec? If it wouldn't, could the out-of-spec product be delivered to a customer and become a risk (e.g., an airbag goes off unexpectedly or brakes fail)?
 

Jim Wynne

Staff member
Admin
#3
Good morning.

I want to ask for your opinion on a situation in my last task auditing process in a supplier.

It´s happen that the box with the product have differents legends about how to pile, protect from the rain and a temperature for stocking.
Thats why they dont have any control or monitoring of the temperature in their own product deposit.

I notice this and mark it as a not conformity, because they have a value limit and they dont control it.
The supplier says that this temperature its a recommended value, so its not obbligated.

They should monitor the temperature?Or they should modify the legend so its say its a recomended value?
Or directly erase that legend?

Thank you for your time.
Javier.
Does the observation apply to your company's product?
 

Javier_Ruisoto

Starting to get Involved
#4
Not sure if there's sufficient information available to answer the question. I'm coming from the medical device world and we would normally flow down requirements explicitly for such situations (Quality Agreement or similar). The temperature range is established to ensure the product is protected during storage (or transport or whatever). An excursion from that range could cause the product to not meet specification and so it's necessary to monitor. Is your product similar? If the temperature goes outside the range indicated, will the product (potentially) no longer meet spec? If it wouldn't, could the out-of-spec product be delivered to a customer and become a risk (e.g., an airbag goes off unexpectedly or brakes fail)?
Yodon, Thanks for your swift reply.

The product it's a synthetic rubber, a viscoelastic material, so technically under high temperature the product piece it will deform. This will affect the handling of the material (not specificated) and potentially his propierties (this is in the spec but fails to be checked by the client).
 

Javier_Ruisoto

Starting to get Involved
#5
Does the observation apply to your company's product?
Jim, thank you for your reply.

Not necessarily, since the form of the product provided (raw material for the process of the client) its not in the spec, its easy to say its gonna affect the hand work. But for the final product its hard.
 

yodon

Staff member
Super Moderator
#6
If the 'high temperature' point where it will be affected is the same as the upper temperature range on the box (labeling?) and there's a chance it could occur under expected conditions then, at least, action is warranted.

Sounds like the specifications and expectations weren't properly communicated to the supplier. They apparently assumed that was just a recommended range and not a requirement. I can understand their pushback. They may not have the infrastructure to support you. They may want a higher rate for providing the service.
 

Javier_Ruisoto

Starting to get Involved
#7
If the 'high temperature' point where it will be affected is the same as the upper temperature range on the box (labeling?) and there's a chance it could occur under expected conditions then, at least, action is warranted.

Sounds like the specifications and expectations weren't properly communicated to the supplier. They apparently assumed that was just a recommended range and not a requirement. I can understand their pushback. They may not have the infrastructure to support you. They may want a higher rate for providing the service.
Totally.

But, the fact it's that the recommended value was put on the box by the supplier.

So, to me, its like they put a recommended value in their box but not guaranteed the acomplishment in their own deposit.

Its a fail in their own norm.
 

Jim Wynne

Staff member
Admin
#8
Jim, thank you for your reply.

Not necessarily, since the form of the product provided (raw material for the process of the client) its not in the spec, its easy to say its gonna affect the hand work. But for the final product its hard.
The reason I asked is that I'm not sure that it's a good idea to audit a supplier and look for problems with someone else's product. If I read your reply correctly, it's a raw material and you don't know whether it will wind up in your product or not. Does your company receive material from this supplier that has the markings you're concerned about? It sounds to me like the supplier needs to either get rid of the temperature markings or monitor the storage temperature, but I'm not sure that you need to be concerned about it to the extent of identifying an audit nonconformity.
 

Javier_Ruisoto

Starting to get Involved
#9
I Agree with you Jim.

To me, the supplier needs to either get rid of the temperature markings or monitor the storage temperature.

Its is own fault to say that X temperature is a limit for the storage and not monitor it.

Truth is, netherless, that hot days makes the product deform and stand as unworkable scrap in the client factory, because they cant separe one product from the other and stay as one big block.

Thats its something I know because my experience in the industry and the process expert that was part of the auditing group support this.

But I'm not sure that I can desregard the mark as a non conformity because the supplier says is something that is not required for the client and not present in their internal documents from the supplier, but its expresed in the product box.

Thanks agains for your time.
 
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