Recording Nonconforming Purchased Parts

#1
This is more of a poll than a question. In my organization, there is a lot of disagreement over who is responsible for recording a nonconforming purchased part discovered on the production floor. I realize the fact that it got that far is a problem but our company is the result of a merger between two smaller companies. In one, whoever discovered the bad part was required to enter the reject. In the other, Quality was required to enter the reject. IMO it's supplier QA's responsibility to assure good parts make it to the floor so they should be responsible to enter the reject. We have a few holdouts that just seem to be dodging the work. Just curious if any other folks have a system where the person who finds the bad part has to enter the reject. Thanks.
 
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Ninja

Looking for Reality
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#2
FWIW, I would put the responsibility on whatever party was also responsible for arranging replacement/RMA/refund, and it would be tied to supplier evaluation. Why double the work?

Who cares what company A or Company B "used to do"?
What makes the most sense now?...do that.
 

Mike S.

Happy to be Alive
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#3
Who cares what company A or Company B "used to do"?
What makes the most sense now?...do that.
Agreed - do what makes sense for your company now, don;t decide based on the past which may not be relevant in the new context.

Not sure what you mean by "enter the reject". I often have seen a system where whoever finds the defect on the shop floor and thus knows what the defect is, and why it is or may be a defect, is at least responsible for "tagging" the defective part(s), isolating them to prevent unintended use, and ensuring that someone (QA, Purchasing, etc.) knows it exists so further processing can take place (formal documentation, disposition, supplier notification, ordering replacements, rework, etc. etc.).
 

John C. Abnet

Teacher, sensei, kennari
Staff member
#4
Just curious if any other folks have a system where the person who finds the bad part has to enter the reject.
Based on my professional experiences...
* empower EVERYONE to "suspect" the product (i.e. anyone from "janitor to president" can simply tag/contain.
* identify the process owner (a role/position) with responsibility/authority) to disposition (i..e OK to use? Scrap? Return to supplier ?...)
* assign responsibility (a role/position) with responsibility to "enter" information.

Hope this helps.

Be well.
 

Mike S.

Happy to be Alive
Trusted Information Resource
#6
I'm wondering what is so cumbersome about "entering the rejects" that no one wants to do it...
Good point.

At least one popular software package a previous employer used was very cumbersome. Virtually everyone hated it. The old system was much more low-tech but more user friendly and much faster.
 
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