D
David Mullins
The scenario is a hotel/pub/inn (non-residential). The pub decides to introduce a quality system because they have a high turnover of staff, and even the staff that have been there a while don't know all that they should, and all do things differently.
The pub DOES NOT want to certify their system.
The problem:
Given the turnover of staff and ongoing revision of procedures, how do they record training of staff in new/revised procedures?
Put another way:
They have a matrix, that they keep up to date, which shows who should be competent in which procedures. If a procedure is revised what is an effective, time efficient means to get staff to sign-off that they have familiarised themselves with the revisions? (They want a hard copy of this evidence, but not a truck load of meaningless papers)
Any thoughts or sample forms?
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The pub DOES NOT want to certify their system.
The problem:
Given the turnover of staff and ongoing revision of procedures, how do they record training of staff in new/revised procedures?
Put another way:
They have a matrix, that they keep up to date, which shows who should be competent in which procedures. If a procedure is revised what is an effective, time efficient means to get staff to sign-off that they have familiarised themselves with the revisions? (They want a hard copy of this evidence, but not a truck load of meaningless papers)
Any thoughts or sample forms?
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