Re: Recurring Nonconformance (missing deadline)
How is tracking the progress towards a deadline counter-effective? If anything, it helps to keep the assigned individual focused on completing the activity...especially if, as you said further on in your post, there are some time management issues.
Time management is not a root cause. It could be the first 'why' if you use a 5-Why approach, but it certainly is not the final reason for missing a deadline. Even lack of knowledge is not a root cause.
WHY was there not enough time? WHY was there insufficient knowledge?
Honestly, though, the missed deadline is not really a big deal in my mind. It's the seemingly lack of commitment from leadership to address the overall finding. The missed deadline could be a symptom of a larger issue.
Experience and logic will help with this. It is not uncommon for an organization to first try to get everything done as quickly as possible. However, there is still an organization to run and customer requirements to meet and product to make or service to provide. You cannot expect everyone to do everything all at once.
That's why I mentioned resources earlier. If there are other priorities that the assigned individual is working on, the organization needs to take this into consideration. This could lead to pushing the deadline further out or shifting priorities or re-assigning activities.
Again, my sense - based on what you have written - is that the missed deadline is not the real issue here. There is something larger at play.
As for setting flexible deadline, it would be responsible of management to be tracking the it (eg. frequency, severity). This can be counter effective.
How is tracking the progress towards a deadline counter-effective? If anything, it helps to keep the assigned individual focused on completing the activity...especially if, as you said further on in your post, there are some time management issues.
cymsg said:I have disagree with my lead auditor on the root cause given by her that is lack of time management. My reasoning for missing deadline is due to 2 reason, lack of knowledge and time management. However, it is deem by lead auditor that sufficient time is given for a task to be completed.
Time management is not a root cause. It could be the first 'why' if you use a 5-Why approach, but it certainly is not the final reason for missing a deadline. Even lack of knowledge is not a root cause.
WHY was there not enough time? WHY was there insufficient knowledge?
Honestly, though, the missed deadline is not really a big deal in my mind. It's the seemingly lack of commitment from leadership to address the overall finding. The missed deadline could be a symptom of a larger issue.
cymsg said:I understand the importance of committing into a due date, how do you know how much time should be put into a task to deem the time spent on task is effective?
Experience and logic will help with this. It is not uncommon for an organization to first try to get everything done as quickly as possible. However, there is still an organization to run and customer requirements to meet and product to make or service to provide. You cannot expect everyone to do everything all at once.
That's why I mentioned resources earlier. If there are other priorities that the assigned individual is working on, the organization needs to take this into consideration. This could lead to pushing the deadline further out or shifting priorities or re-assigning activities.
Again, my sense - based on what you have written - is that the missed deadline is not the real issue here. There is something larger at play.