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Registrar Nightmare... Document Review and Other Auditor Issues

GStough

GStough

Staff member
Super Moderator
#21
#21
MsHeeler said:
...If they send us a certificate of compliance we can use that as a guarantee that the product is good. We have measureables to check the reliability. If they show us that they are not reliable we will ask for a corrective action. He said that this is reactive and not proactive. He did sort of crawfish on that, I'm wondering if he will bring it up again... ::sigh::

MsHeeler
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We have an auditor with a similar attitude. He reluctantly accepts our practice of accepting C of Cs, but strongly encourages supplier audits. He would rather see more supplier audits than C of Cs.

My :2cents: : If your auditor is like ours, he most likely will bring it up again...and again...and again....until he sees more supplier audits being performed.
 
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M

MsHeeler

#22
#22
GStough said:
We have an auditor with a similar attitude. He reluctantly accepts our practice of accepting C of Cs, but strongly encourages supplier audits. He would rather see more supplier audits than C of Cs.

My :2cents: : If your auditor is like ours, he most likely will bring it up again...and again...and again....until he sees more supplier audits being performed.
Click to expand...
It has become painfully obvious that he is not out for added value to us, but added value to his bank account.

Does he realize that he himself certified our corporate office. Now I am not so sure about their reliability... :lmao:

BTW have you ever heard of a 5 day audit for a facility with 80 employees?:nope:

MsHeeler
 
A

AndrewQMS

#23
#23
MsHeeler said:
BTW have you ever heard of a 5 day audit for a facility with 80 employees?:nope:

MsHeeler
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Wow! That sure is a long audit.

Are you doing a initial gap analysis with these guys? or have employees with proceedures that travel? Ours took 4 days with the auditor late 2 of the for and we did a site visit that was 30 miles away and we have 100+ employees.

Just one more reason to look somewhere else I suppose. :yes:
 
H

Helmut Jilling

Auditor / Consultant
#24
#24
MsHeeler said:
Here is another question. He said that we can not state that documents on Contract review (Done at the Corporate Office) can be controlled by Corporate procedure. He said that we will have to write a procedure. ???

I told him that the corporate office is like any other subcontractor that is ISO certified. If they send us a certificate of compliance we can use that as a guarantee that the product is good. We have measureables to check the reliability. If they show us that they are not reliable we will ask for a corrective action. He said that this is reactive and not proactive. He did sort of crawfish on that, I'm wondering if he will bring it up again... ::sigh::

MsHeeler
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It would be rather difficult for you to write a procedure for a process you do not perform... A reference or link to the corporate procedure sounds just fine. (lose this guy and let him practice on someone else...)
 
H

Helmut Jilling

Auditor / Consultant
#25
#25
MsHeeler said:
It has become painfully obvious that he is not out for added value to us, but added value to his bank account.

Does he realize that he himself certified our corporate office. Now I am not so sure about their reliability... :lmao:

BTW have you ever heard of a 5 day audit for a facility with 80 employees?:nope:

MsHeeler
Click to expand...

Actually, 5 days sounds in the ballpark for an initial assessment with 80 employees.
 
M

MsHeeler

#26
#26
I agree with all of you! I want to get a new guy, but the Management Rep wants to use him for now since he is the one who certified our corporate office. I think he just wants to beat him up some. I don't know... :bonk:

He said that between him, me and the guy who is coming in, the guy should be in tears before the 2nd day. I'm not too sure that is a good idea, but it is not my call. :nope:

Oh well, maby it will be fun
MsHeeler

We should get Randy down here!!! :lmao:
 
M

MsHeeler

#27
#27
AMAZING NEWS!!!

Just got an email from the registrar on the document review. After yesterday's discussion with him :mad: and a call to the company he works for, he sounds like a completely different person. Everything has been accepted. There were a few suggestion... but ok!

Huge Crawfish!!!

MsHeeler

And he didn't even see my knife yet Randy! :whip:
 
O

Old Quality Gal

#28
#28
Originally Posted by MsHeeler



BTW have you ever heard of a 5 day audit for a facility with 80 employees?

MsHeeler

My whole company and me in particular has a zero tolerance policy on incompetent auditors.
We are in the quality software and consulting business so none of the managers show any mercy when an auditor implies they must do something because the standard requires it and they are full of hooey.
We changed registrars after 3 years because the auditors were so awful.
If I am getting an auditor we have not seen before I ask for their resume.
On an informal note I judge an auditor by their findings and if they say at least one thing during the audit that catches my attention and gets me thinking about something I haven't considered before I think that is great.
We are a small company, under one hundred people in the US Corporate office and we have the practice of inviting the entire company to the opening and closing meeting. People are really invested in how we do and want to hear exactly what the auditor has to say.
The good auditors love the idea, the bad auditors quake. One even told us it was not permitted under the standard.
I just finished a long ugly move from Florida back to NY and have missed all the interaction here at the Cove. It is great to be back home in NY and great to be back in the thick of things at the Cove.
Regards,
Mary
 
SteelMaiden

SteelMaiden

Super Moderator
Super Moderator
#29
#29
MsHeeler said:
I agree! I sent him an email asking him to let me know what items do not meet the standard so that I can fix them. I haven't gotten a reply... We will see.

We have had a discussion with the company that he works for... We will see on that too.

MsHeeler
Click to expand...
OK, I'm coming into the sandbox a little late on this one...
Disclaimer: please accept the following as an opportunity for future improvments, not a negative judgement on past performance:

Why do people allow their auditor to walk out of the facility if things are not clear to them? I have been guilty of this myself to some extent....mostly on the 14001 side when the MR for environmental did not clarify something (and I didn't cuz I'm not the MR there, just the hmmm...what am I? fall guy (girl)?) stupid me...won't happen again.

Make sure you understand exactly what is meant, keep asking until you do. If you absolutely cannot talk the same language with the auditor sent to you, ask for someone else next time.
 
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