Registrar Nightmare... Document Review and Other Auditor Issues

[MsHeeler]

Maby I asked the wrong question. What part of the standard would be audited for Sales and Marketing?

MsHeeler

 

[Sidney Vianna]

Maby I asked the wrong question. What part of the standard would be audited for Sales and Marketing?

MsHeeler

The one that is the obvious answer is 7.2, customer related processes. Once again, clearly for sales, not so clear for marketing.

 

[MsHeeler]

I see your point, only we do all of 7.2 in "order processing and review" that is done in house. Sales merely tries to get them to send us the order. We don't even mention them in the procedure.

MsHeeler

 

[MsHeeler]

Question raised by auditor:

Do you have a list of external documents? He is refering to the Standards, FMEA, MSA and other manuals. What is the best way to "control" these? In our "control of documents" this is not covered. We have one copy of each manual. Would it be enough to say that these manuals are kept in Document Control and distribution is only as needed? There has got to be a better way without reinventing the wheel.

Thanks
MsHeeler

 

[Helmut Jilling]

...
There are no mandates. There is a "method" for estimation of auditor-days, based on Annex 2 of the IAF Guidance to ISO/IEC Guide 62 document. It is a well known fact that some CB's lo-ball the auditor-days in order to offer a lower quote to their prospects. There is WIDE variance of estimation of auditor days in this business.

Thanks for the clarification. In TS (and QS), the audit days were mandated. I was under the understanding that Guide 62 were required minimums, though I realize some CB's low ball it.

My CB's require that I use their adaptation of the audit day lists, so I don't actually refer to Guide 62 very much.

 

[GStough]

Question raised by auditor:

Do you have a list of external documents? He is refering to the Standards, FMEA, MSA and other manuals. What is the best way to "control" these? In our "control of documents" this is not covered. We have one copy of each manual. Would it be enough to say that these manuals are kept in Document Control and distribution is only as needed? There has got to be a better way without reinventing the wheel.

Thanks
MsHeeler

I believe this could be addressed by including them in your company's master list of controlled documents, stating as you mention where they are located, rev. level, etc. In our company, this master list includes external standards (federal & international), documents, technical files, forms, procedures, work instructions, formulas/recipes, specs, etc.

Hope this helps...

 

[Paul Simpson]

The one that is the obvious answer is 7.2, customer related processes. Once again, clearly for sales, not so clear for marketing.

Marketing cover some if the 7.2.3 stuff in customer communications, brochures, web sites, advertisements etc. They are also often responsible for a lot of the deployment of customer focus (5.2).

 

[Paul Simpson]

Question raised by auditor:

Do you have a list of external documents? He is refering to the Standards, FMEA, MSA and other manuals. What is the best way to "control" these? In our "control of documents" this is not covered. We have one copy of each manual. Would it be enough to say that these manuals are kept in Document Control and distribution is only as needed? There has got to be a better way without reinventing the wheel.

Thanks
MsHeeler

Generally with external documents you hold the necessary copies and distribute to other departments as necessary. As revision is under the control of the publisher it is only your responsibility to periodically check that you have the latest issue and control any changes by withdrawal and reissue.

For TS manuals it is just a case of checking on the AIAG web site every so often.

 

[MsHeeler]

I believe this could be addressed by including them in your company's master list of controlled documents, stating as you mention where they are located, rev. level, etc. In our company, this master list includes external standards (federal & international), documents, technical files, forms, procedures, work instructions, formulas/recipes, specs, etc.

Hope this helps...

We would have to rewrite the "control of documents" procedure to do this. We state that the procedure covers procedures, work instructctions... they are stored electronically, they are controled... ::sigh::

I think my suggestion should work, I will get the auditors opinion today and let you know.

We need a :crossed fingers: icon

Msheeler

 

[GStough]

We would have to rewrite the "control of documents" procedure to do this. We state that the procedure covers procedures, work instructctions... they are stored electronically, they are controled... ::sigh::

I think my suggestion should work, I will get the auditors opinion today and let you know.

We need a :crossed fingers: icon

Msheeler

I'll keep my fingers : for you....(this icon is in the lower right corner of the smilies column when you type your reply.)