Re: Repeat Major Nonconformance - External Audit by Registrar
Our company is Certifiied to ISO 9001. Last external audit our registrar issued a major non-compliance to us. We fixed the issue and are now ready for another audit. We recently discovered we have the SAME issue and expect to get issued another major non-compliance. What happens when a company gets a double major? (or - is issued a major two times)?
Hello there! Welcome to the Cove!
OK, please don't take this wrong, but... If you had fixed the problem the first time, how could you have the same issue? Are you sure you fixed it the first time, or is it a slightly different problem?
I'll be interested to hear from our road-warrior auditors. But.. I can't imagine that it would be good. Primarily, I would think an auditor would be keenly concerned why the root cause was not determined last time and the process improved. How is management responding to this?
Do you care to share a bit about the major NC? You can change whatever you wish to keep anonymity, or you can leave it vague if you choose. But some information surrounding your situation may be helpful.