Reporting Corrective Action System Performance Metrics

Adaym

Involved In Discussions
We have an internal system used to log and track all action items related to Customer feedback, complaints, Audit findings (CA) internal and external, initiatives, survey feedback, incident action etc.
I;d seek your inputs on the Key KPIs to be reported as a dashboard weekly / Monthly.
 

dsanabria

Quite Involved in Discussions
Re: Reporting Metrics Corrective Action System

If you are using ISO 9001 - then as a minimum you should be reporting Clause 5.2 and Clause 8.4. Furthermore, management might want to track some internal metrics such as scrap or yield of processes.
 
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