Reporting Corrective Action System Performance Metrics


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We have an internal system used to log and track all action items related to Customer feedback, complaints, Audit findings (CA) internal and external, initiatives, survey feedback, incident action etc.
I;d seek your inputs on the Key KPIs to be reported as a dashboard weekly / Monthly.


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Re: Reporting Metrics Corrective Action System

If you are using ISO 9001 - then as a minimum you should be reporting Clause 5.2 and Clause 8.4. Furthermore, management might want to track some internal metrics such as scrap or yield of processes.
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