First of all, thanks for the feedback.
Not easy, because you can never account for all possible scenarios and it will stifle process improvements. Hundreds of procedures, forms, etc it consumes a lot of time, effort, energy, money, etc. to be sustained.
My company is a «niche» company. Pollution sampling (with A LOT of methods depending on the pollutants), every project is very specific. I went with «administrative» or «general» documentation (approx 20 procedures), and «technical» documentation (few procedures, like 3 or 4, such as «prepping for a project on the client site», «samples management», «writing of the report», and a shitload of records forms (for each method), and a methodological guide that keeps all the methods in 1 place, that can be brought on field).
That was «easy», but that sounds like a lot, and took me a lot of time indeed, but these methods are how the company earns some money ! and its the place where a mistake could cause the analysis (our prime product) to be off.
That's another mistake; it has to work FOR THE ORGANIZATION and the workforce. Never make decisions on system design based on what (external) auditors would like or want to see.
I know I should be thinking like that, but when you are alone vs 50 ppl who don’t give a crap about ISO 9001 (because of many reasons, the most important is: they have no time, always running, I’ll be happy if I can have a 2hours meeting with all the directors, they are always out at clients sites), it’s all that matters in the end. I think I could do a 2 hours presentation on why this company is not made for the 9001 and the 9001 is not made for us.
But... we need the ISO9001 to comply with the ministry, as it’s a prerequisite for an official countrywide accreditation. The fact is, they don’t care about ISO9001, I don’t have that much time to do it, that much support, and as usual, I’m the annoying guy even though I try to explain how it could help them.
I’m just a guy trying to get the ISO for the time I’ll be in the company, get paid, find another job, so sad to say that but they are not ready.
Sorry for the long post and the off topic discussion.
Soad