Requirement to have Customer Signature Profile on File

B

brianthermophilus

#1
Hello,

I could use some help in determining if anyone has seen/heard of a requirement to have customer signature profiles on hand.

This question comes in response from our Document Coordinator advising that we must keep customer signature profiles on hand if we were to have them sign off on our Work Instructions (DCR page) used to manufacture something for that particular customer.

Is there a regulation out there that I may have missed?
How do others handle approving work instructions that were collaborated on with an outside customer?

:thanx:

Brian
 
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kgott

Quite Involved in Discussions
#3
I think we could help you more if you expanded on why this was necessary. Is it for checking that only persons authorised by the customer to authorise and send documents, have authorised the received documents?

If this is the case I would be talking to the customer about their responsibilities for document control. I would not want to accept a customers responsibility to control their own documents.

If you have customer signatures how would you safeguard them against abuse? How would your organisation prevent those signatures from being used sign a real estate transfer form, for example?
 
I

isoalchemist

#4
I've never seen it as a requirement. I agree with Kgott that this could only lead to more problems and work as it's possible signature authority may follow projects rather than a single source.

Not being a lawyer I can't verify this; but I have been told in my junior years to make sure you have the authority to sign because you are an agent of the company and you can bind us based on your signature.
 
W

Wilderness Woody

#5
Hello,

I could use some help in determining if anyone has seen/heard of a requirement to have customer signature profiles on hand.

This question comes in response from our Document Coordinator advising that we must keep customer signature profiles on hand if we were to have them sign off on our Work Instructions (DCR page) used to manufacture something for that particular customer.

Is there a regulation out there that I may have missed?
How do others handle approving work instructions that were collaborated on with an outside customer?

:thanx:

Brian
The proliferation of Digital Signatures over physical signatures can open the door for abuse or fraud without proper authentication measures. Controlling access to the profile data using secured servers whether on-site or in the cloud is important. You wouldn't want someone to be able to hack the profile database and allow unauthorized signatures to be accepted would you? Demonstrating controlled access to the authentication makes the risk police "happy" or at least a little less jittery! :agree:
 
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