Requirements for 2nd languages? I can't even audit them internally

[Coury Ferguson]

demonstrated "personal attributes" from ISO 19011:2002, 7.2 include:

ethical -
open-minded -
diplomatic -
observant -
perceptive -
versatile -
tenacious -
decisive -
self-reliant -

Hmmm... nowhere do I see in the Guidelines' Scope ("applicable to organizations... internal or external audits...) that these demonstrated personal attributes shall be applicable to message boards, discussions outside the scope of the audit, personal conversations, etc. I may be mistaken, though not likely.

I challenge anyone to show me a time where, in a room full of auditors or quality professionals, each person maintained each/every of these qualities consistently.

Second, the challenge extends to the personal arena -- I KNOW that I have violated the ethical, open-minded and diplomatic areas when engaged with a teenager or significant other (not often, not habit, and not proud of it) during conflict.

Third -- has anyone considered the statement "action commensurate with situation encountered"?

Just my $0.02 --

I think maybe Tactful would be an addition and good use of the native language would also be appropriate.

As for your challenge I am not able to "show" you (I know you are not from Missouri or are you). But consistently speaking I have been in numerous discussions with Auditors and Quality Folks from the Customer's (the prime contractor) point and the many audit meetings.

Everything during those meetings were handle with everything required (as stated).:truce:


Coury Ferguson

 

[QualityPhD]

Well then Coury... I'll invite you to the next annual auditor training session.... It certainly provokes thoughtful and insightful discussion and name-calling is optional.

 

[Coury Ferguson]

Well then Coury... I'll invite you to the next annual auditor training session.... It certainly provokes thoughtful and insightful discussion and name-calling is optional.

Is it going to be in Southeast Florida before June 2006?


Coury Ferguson

 

[Randy]

I'm just razzing Randy a bit. I consider it part of my duty as a member of the forums here.

As well you should

For years tact and diplomacy required me to toss in a flash-bang before entering a room. There are many variations.

 

[tarheels4 - 2007]

... and I am just harassing TarHeels....

...but what did I do? I have been known to be bit undiplomatic at times,..., but conflict , that is just something I try to avoid, if I can help it.:ca:

 

[Wes Bucey]

It must have been a slow day at work for all of you to expend so much effort on what turns out to be a fairly common situation: Top management in absentia instead of walking around, seeing how things are doing and introducing themselves to the troops.

We have no clue as to the nature of the work - it must not be very critical or difficult because the place hasn't come to a grinding halt [yet] even though some of the employees don't seem to have a clue of what their work instructions are.

From a business owner/manager's standpoint, the only thing guaranteed to catch attention and therefore some corrective action is whether there is a financial downside to the current situation which could be converted to an upside with just a little effort.

There are grants and tax breaks for employers who provide classes and courses for employees to improve their use of oral and written English. Check with the State Department in charge of Employment matters for organizations within the state for leads on how to get these dollars.

My point is "light a candle rather than curse the darkness."

Centuries ago, theologians used to argue about how many angels could dance on the head of a pin instead of how to improve the living circumstances for their faithful. My advice is to forget about defining exactly what clause is violated and concentrate on how to improve the business situation of the organization. Once that is accomplished, I'm pretty sure the adherence to clauses will fall right in place.

 

[harry]

A picture tells a thousand words - we use a lot of digital photos, graphics, flowcharts, numerals etc in our work instructions. It certainly helps to a great extend in our multi-racial society. We have three main languages and foreign workers of at least 3 nationalities.

That was an interesting exchange or shall I call it 'Bantering'. Some of the sharper remarks really jolt my mind into the thinking and questioning mode and helped me to look at things from a fresh angle. I hope nobody feels offended and I must thank the participants for the lively input. All of you win by injecting some 'intellectual life' into this forum - a trade mark of the 'Cove'.

 

[Randy]

Your solution with pictures and graphs is quite common and well thought out.

Pictographs, one of the earliest forms of written communication, is still a viable solution when people who are functionally illiterate or speak different languages need to have information provided in an understandable fashion. Good job

And thanks for the kind comments about our "bantering". I also dislike dull, droning, and sappy sweet discussion. Please feel free to jump in and bait the hook yourself (so-to-speak).

 

[harry]

Honestly, I had never come across so many 'sharpies' on QMS related matters before - and my claws are still rusty and joints creaky. Thanks to this forum, its being polished and serviced. To participate in such an intellectual exchange, one had to be reasonably sharp and quick. Otherwise, you stood out like a sore thumb.

 

[QualityPhD]

To participate in such an intellectual exchange, one had to be reasonably sharp and quick.

And have a copy of the relevant standard in your hands at ALL times. Heaven forbid posting something in a "paraphrased" manner. With all these sharks in this tank (myself included), the correction (attack) would be sure, swift and result in a thorough tongue/keyboard lashing.

Isn't this why we're here? For me, working so much of the time alone, I don't get the opportunity to debate/discuss issues or interpretations of the standard with many individuals who have the level of knowledge and application as the Cove provides. I really do enjoy this place.