I am looking for some advise and clarification of requirements for customer directed suppliers:
As a a tier 1 automotive supplier, We are often dealing with Customer directed suppliers which have the idea that they do not have to meet the quality manual and requirement for our company. they state that they only will not respond to our request and will deal with the OEM, per IATF 16949 clause 8.4.3.1 we are responsible for the supplier even though customer directed. so we are left consistently struggling with these suppliers. we are in process to create some triparty agreements. however as I read the IATF requirements, a IATF certified supplier must always meet the customer requirements, and since we are issuing the PO then we are the customer, and they must consider our company supplier manual as a requirement for the scope of their quality management system.
ISO/IATF clauses, 4.3.2 , 4.4.4.1, 5.1.2, 5.3.1, 6.2.2.1 all refer to customer requirements, is a customer directed supplier except from these clauses just because they are customer directed? or should they be audited to assure they meet all of their customers requirements.
Thanks in advance for any feedback.
As a a tier 1 automotive supplier, We are often dealing with Customer directed suppliers which have the idea that they do not have to meet the quality manual and requirement for our company. they state that they only will not respond to our request and will deal with the OEM, per IATF 16949 clause 8.4.3.1 we are responsible for the supplier even though customer directed. so we are left consistently struggling with these suppliers. we are in process to create some triparty agreements. however as I read the IATF requirements, a IATF certified supplier must always meet the customer requirements, and since we are issuing the PO then we are the customer, and they must consider our company supplier manual as a requirement for the scope of their quality management system.
ISO/IATF clauses, 4.3.2 , 4.4.4.1, 5.1.2, 5.3.1, 6.2.2.1 all refer to customer requirements, is a customer directed supplier except from these clauses just because they are customer directed? or should they be audited to assure they meet all of their customers requirements.
Thanks in advance for any feedback.