great points - thank you
i pushed back- origninally the auditor stated that all emails from customers needed to be archived
he called back to the office and got direction. any emails that pertain to the design process need to be archived, suggested one folder for each project. in additional any notes, sketches, etc. need to be saved-again best practice is a project folder. i am not sre how this will be policed - will talk to the IT dept
thank you for your input
Depends on what they are and why they're important.
IF the emails are records that are relevant to the design process, then yes, you would need to include them in your records management (identifiable, retrievable, etc). As someone already said, if you are using them as evidence of reviews of design. (Although if you also had a formal design review with evidence, then you could skip the emails usually).
But IF they are simply part of a discussion/ephemeral use only, not.
As for 'must be saved in a central folder', tchah! That's not in any ISO 9001 and is an auditor stepping beyond the requirements. Up to you how
you meet the requirements (never an auditor).