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Re: Responding to audit findings
Again, without the actual finding, we do NOT know WHAT was actually written. How about ISO 19011 "Open minded"? 
All kidding aside, if an auditor sticks to "Requirement" - document, revision level, chapter and verse.."Non-conformance" what specific they were not following...and "Evidence" can be the requirement document or another document or record, then I've implied that "they were not following procedures"; however, still competent as an auditor.
With all due respect to the original poster, I'd like to have the FULL story before putting his auditor before the firing squad.
By the way. Was this a AUDITOR or a regulator INSPECTOR who calls themselves auditors? There IS a difference between an AUDITOR and an INSPECTOR. While there is a NEED for Inspectors, especially in quality assurance, there is non the less a difference. I'm glad there is an FAA inspector inspecting maintenance of aircraft I'm flying on.
Maybe, but simply reporting that 'procedures weren't followed' is only part of the story. Auditors who haven't, by now learned to look for the results of 'not following procedures' are either incompetent or lazy. Since ISO/IEC 17021 requires the CB to determine and so competence, the auditor must be lazy!

All kidding aside, if an auditor sticks to "Requirement" - document, revision level, chapter and verse.."Non-conformance" what specific they were not following...and "Evidence" can be the requirement document or another document or record, then I've implied that "they were not following procedures"; however, still competent as an auditor.
With all due respect to the original poster, I'd like to have the FULL story before putting his auditor before the firing squad.

By the way. Was this a AUDITOR or a regulator INSPECTOR who calls themselves auditors? There IS a difference between an AUDITOR and an INSPECTOR. While there is a NEED for Inspectors, especially in quality assurance, there is non the less a difference. I'm glad there is an FAA inspector inspecting maintenance of aircraft I'm flying on.
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