Here is a basic template example for the initial customer response (file attached). It is typically a starting point, so the final format is usually more detailed. Since it is a template, the Concern Owner may personalize it for the customer or for the severity of the problem.
The same template is utilized for generating a hard copy letter, email message, or fax.
Pre-formatting templates accomplishes two important goals:
1. Deliver a consistent customer or consumer reply each time no matter who is generating the response.
2. Facilitates a faster, easier initial response.