To me the difference is who is going to use them and what they're going to use them for.
Jim Wade said:
Just trying to help, energy.
So what's your opinion or interpretation of the practical difference between a process and a procedure (bearing in mind the fact that the 'standard' tells us that they are two different things: see 9000 3.4.1 and 3.4.5)?
rgds Jim
energy said:
How important is it to show responsibilities (who) for functions on a process flow chart? Is it? If it is, how do you address this? Would the flow charts have to be tiered in such a way as to show who is responsible for a particular function?
Michael T said:
Jim, Martin, Marc, Eileen, et. al.:
I think I just had a moment of panic/hysteria/frustration...
Am I understanding this correctly? For every process we have, we must have a process map? That process map should define all of the various interactions between related processes, define the procedures within that process, define the analysis, monitoring & measurement activities to be conducted, be documented and list the types of records kept and somehow show how management has reviewed and approved this?
Is this right?
M Greenaway said:
Michael
I wonder if your choice of the word 'define' is intentional. ISO9001 requires us to 'define' a lot of things but this does not necessarily mean in a documented procedure. Procedures can be defined by, for example a computer system that only allows things to be done a certain way, or by custom and practice.