Responsibility of intercessor services provider about services's quality

[sunrizenew]

we are operating a site for home repair and maintenance services we are like a middleman or intercessor (connect) between:

1. client who is need repair services
and
2. technicians who provide repair services

when client need a repair services, he go to site and search for technicians or submitting his request

then request delivered to the nearest technicians to client's area to send their quote

client choose the convenient quote based on (1. price, evaluation of other clients for the technicians, and start conversation with him to starting his order)

if the client have any complain he can contact us for support and we support him if he need to start a claim in front of the authority

Note:
1. our contract with technician have some terms that we are not responsible about services quality and it is technician responsibility)
2. We are not supervise the quality of works done by the technician or control and inspect their work, only if the client have a complaint we can hire an expert to investigate it.
3. we choose the technician based on their skills and if there are several complain we can exclude them for receiving order

My questions:
1. Are these technician are external provider and clause 7.2 are applicable for those technicians

person(s) doing work under its control that affects the performance and effectiveness of the quality management system

2. Are we are responsible about quality of services provided by the technicians? or we can act just like a middleman or intercessor (connecting) between technician and clients ?
3. related to Qes 2) Clause 8.5 Are we need Control of production and service provision by the technicians?

sorry for long disccusion but i have some misunderstanding want to resolve

 

[sunrizenew]

dear brothers i am waiting for your contributions

 

[atitheya]

Depends,

What are you offering.

Are you just a platform,

Or you are a platform which can be relied upon,

Take responsibility,

Ensure that the service provider on your panel will provide effective and efficient service.

Keeping this in mind, if you take responsibility, the answers to your questions,

1. Yes these technicians are external providers and you need to ensure that competent technicians are on your panel.

2. You must share the responsibility of getting the job done, otherwise people will stop using your platform.

3. You need to have some control mechanism to ensure that the customer who approached you for a solution, which you provided through a third party, is given an appropriate service / solution, and, is satisfied with the solution.

Otherwise, tell me, why should anyone use your services / platform.