mgoodman08
Starting to get Involved
Hi Everyone,
Trying to come up with a % goal for in warranty returns. I've been using 2% as a monthly goal but we run large quantities. I think it made more sense when I worked at a manufacturer that did far less quantities a month. Currently we ship ~10,000-12,000 units a month. Over the last year we haven't reached a return rate over 0.15%.
Anyone have any thoughts.
Trying to come up with a % goal for in warranty returns. I've been using 2% as a monthly goal but we run large quantities. I think it made more sense when I worked at a manufacturer that did far less quantities a month. Currently we ship ~10,000-12,000 units a month. Over the last year we haven't reached a return rate over 0.15%.
Anyone have any thoughts.