Hello,
so we delivered a batch of 20 valves to a company and they returned them back to us because one of them was leaking (NC was raised for the specific one) (All the other were functioning perfectly). But the valves were returned with their surfaces clearly beaten and with dents. Should we send them a NC? If we fix the leaking valve and send them all back their QC might not accept them due to the dents. What should be our course of action?
Thank you in advance for your help!
so we delivered a batch of 20 valves to a company and they returned them back to us because one of them was leaking (NC was raised for the specific one) (All the other were functioning perfectly). But the valves were returned with their surfaces clearly beaten and with dents. Should we send them a NC? If we fix the leaking valve and send them all back their QC might not accept them due to the dents. What should be our course of action?
Thank you in advance for your help!