Hello,
so we delivered a batch of 20 valves to a company and they returned them back to us because one of them was leaking (NC was raised for the specific one) (All the other were functioning perfectly). But the valves were returned with their surfaces clearly beaten and with dents. Should we send them a NC? If we fix the leaking valve and send them all back their QC might not accept them due to the dents. What should be our course of action?
Thank you in advance for your help![/QUOTif If you have the evidences that Valves were ok before shipping, there Is not reason
Hello,
so we delivered a batch of 20 valves to a company and they returned them back to us because one of them was leaking (NC was raised for the specific one) (All the other were functioning perfectly). But the valves were returned with their surfaces clearly beaten and with dents. Should we send them a NC? If we fix the leaking valve and send them all back their QC might not accept them due to the dents. What should be our course of action?
Thank you in advance for your help!
First off, what was the agreement between the customer and your sales department?
Is there an AQL agreement? Ig something is not in conformity, do customers will only reject one piece or all the production?
On the other hand, it is valid to clear up this point regarding the damages found on valves, if you have evidences that valves were ok Before shipping, you could talk with them, to clear up this point.
Your response should be accordingly the agreements you have done.
My two cents.