Is recommended to propose to your customer that valves were shipped ok, if they accept , you could repair the damages with some charge, if you can support the warranty.
On the other hand, is not common nor recommended to raise NC against your customer, remember "customer satisfaction".
By the way, didn't they view the fabrication records to verify valves were ok?.in this industry is managed to have a Bunch of records of the fabrication of the equipment, Is called dossier, into it Is included all the pased tests.other Point how important Is your customer?
Really do you have great benefits or is ocasional and minimum benefits?
Consider this before to reach the agreement.
Regards
On the other hand, is not common nor recommended to raise NC against your customer, remember "customer satisfaction".
By the way, didn't they view the fabrication records to verify valves were ok?.in this industry is managed to have a Bunch of records of the fabrication of the equipment, Is called dossier, into it Is included all the pased tests.other Point how important Is your customer?
Really do you have great benefits or is ocasional and minimum benefits?
Consider this before to reach the agreement.
Regards