Revision to my Quality policy

[Randy]

ello all,
thru the help of the cove i've been able to make some head way in updating my companies quality policy.
I came up with:
Premier Lubrication Systems, Inc.
Will exceed our employee and external customer needs.
Will provide the highest quality in our products and services.
Will continually improve in every aspect of our business.

I had a really hard time getting management to allow me to change it. This was presented to them with 3 other possibles and this is the one they picked. before i implement this any suggestions????thoughts???

If I audited you and you couldn't provide evidence of "exceeding" needs, "improving" in all business aspects and providing the "highest" quality you'd be eligible for a nonconformance for not meeting the committments in your policy.

You will be making promises that you will not be able to keep or prove. Your policy is an auditable document that sets your organizational feet in concrete. Your committments, and your policy as a whole are in fact objectives of a sort.......the fulfillment of your policy is a goal that you will be using your management system to meet........don't set yourself up for failure before you even get started.

 

[novusqc]

thanx for the input all.
I went back and reworded the statement,
Premier Lubrication Systems, Inc.,
Is commited to satisfying our employee and external customer needs.
Aims to provide the highest quality in our products and services.
Strives to continually improve in every aspect of our business.
Penny for yalls thoughts on the change.

 

[Randy]

Very good decision. Questions can still be asked, but now you should be able to answer them.

 

[halfhog]

If I audited you and you couldn't provide evidence of "exceeding" needs, "improving" in all business aspects and providing the "highest" quality you'd be eligible for a nonconformance for not meeting the committments in your policy.

".....Manufacturing, Inc will meet our customer needs by delivering to them, on time, and every time, defect free products."

Would you consider this eligible for a nonconformance during an audit if you found that this company had in fact delivered product having a defect?

 

[Stijloor]

".....Manufacturing, Inc will meet our customer needs by delivering to them, on time, and every time, defect free products."

Would you consider this eligible for a nonconformance during an audit if you found that this company had in fact delivered product having a defect?

Wearing my auditor hat, it depends how the organization responded to it. Also the frequency of occurrence would be looked at as well.

Stijloor.

 

[novusqc]

I thought I had this policy in the bag. After letting management read the rough draft the statement:
"Will strive to exceed our own and our customers' expectations"
was introduced by the general. personnally i think it leaves to many questions but they like it.
the coves opinion??

 

[Bob the QE]

I may have missed this info in previous post to this one but how does your quality objective line up with your quality policy. Can expectations of meeting and/or exceeding or trending towrds these objectives be demonstrated. I would be looking for the evidence that something is being done, tracked and evaluated at some level to determine if you are meeting or trending towards meeting the policy and if not what then?