Hi All,
I am looking at implementing a risk based complaint system. Any guidance and information on this whould be of great help. We are an ISO 13485 certified company and have manufacture medical devices, drugs and cosmetics. I really want to be able to stop wasting so much time on, say clogging tips, chemical too thick, to thin... etc.
Can i just assign a risk number and close? What information do i need to include in the response? If i have a risk based system does every complaint need to have a risk number assigned? 
thanks!
I am looking at implementing a risk based complaint system. Any guidance and information on this whould be of great help. We are an ISO 13485 certified company and have manufacture medical devices, drugs and cosmetics. I really want to be able to stop wasting so much time on, say clogging tips, chemical too thick, to thin... etc.

thanks!