D
dwend
Reviewing and retooling our RMA processes and soliciting some inputs on how others manage customer returns. We have one product line that has an equal mixture of repairs for out of warranty issues (mostly normal wear) and warranty issues. Problem is that the warranty and repairs get fed into the same assembly operations as new product and I am concerned about "nonconforming" material being mixed in with conforming material. Also the issue of how we handle customer owned property. Looking into a tagging procedure similar to our nonconforming material process. It would be easy to say all RMA's get tagged by quality etc but I only want to be involved in warranty items. So questions are related to control of RMA product within the facility and methods of segregation and identification.
Thx in advance...
Thx in advance...