Hello Quality partners, need your wise advice and opinion:
Now we have a customer that still wants our company to send samples of our steel for testing to a laboratory for further analysis which is very expensive. I believe this is redundand and not needed because our steel suppliers are already ensuring to us with their COC's about RoHS compliance, any issues of nonconpliance could be traced back to the steel suppliers.
Our customers are really pushing for this extra testing, I am trying to find a persuasive argument to convince them to change their mind and accept our COC's. What are your opinions?
Now we have a customer that still wants our company to send samples of our steel for testing to a laboratory for further analysis which is very expensive. I believe this is redundand and not needed because our steel suppliers are already ensuring to us with their COC's about RoHS compliance, any issues of nonconpliance could be traced back to the steel suppliers.
Our customers are really pushing for this extra testing, I am trying to find a persuasive argument to convince them to change their mind and accept our COC's. What are your opinions?
However, the additional Customer Specific requiremements also need to be absent. There is a standard called as IECQ 080000 addressing "Hazardous Substance Process Management System Requirements (HSPM)" which combines RoHS plus customer dictated requirements.
This std can be obtained from IEC Webstore. I am attaching a very good presentation for your info.
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