I'll wager we've all encountered this before. What do you do when the root cause is -
" Sometimes, the guy at the top gets what he wants " ?
In this case it was an unmeasureable quality objective, documented in internal audit and corrective action, that went all the way to external audit and was documented there again.
Is there a diplomatic way to phrase the root cause? All the appropriate standards were referenced but the QA manager's counsel was not accepted.
And if you referenced the true root cause, there's surely no diplomatic corrective action.

" Sometimes, the guy at the top gets what he wants " ?
In this case it was an unmeasureable quality objective, documented in internal audit and corrective action, that went all the way to external audit and was documented there again.
Is there a diplomatic way to phrase the root cause? All the appropriate standards were referenced but the QA manager's counsel was not accepted.
And if you referenced the true root cause, there's surely no diplomatic corrective action.