Hi All,
Recently we received a complaint from our medical device customer that product was not packaged per customer specification. Our experienced staff that usually work on this process were on annual leave this day so we trained additional staff on the day (Which was rushed due to meeting due dates) before packing the product. In addition the error in packaging was not picked up at final inspection. I am now completing the CAR Investigation, RCA but I am unsure how to go about completing my 5WHYS. It would be very helpful if someone could guide me on each step of the 5Whys for this type of investigation.
Your expertise would be greatly appreciated.
Recently we received a complaint from our medical device customer that product was not packaged per customer specification. Our experienced staff that usually work on this process were on annual leave this day so we trained additional staff on the day (Which was rushed due to meeting due dates) before packing the product. In addition the error in packaging was not picked up at final inspection. I am now completing the CAR Investigation, RCA but I am unsure how to go about completing my 5WHYS. It would be very helpful if someone could guide me on each step of the 5Whys for this type of investigation.
Your expertise would be greatly appreciated.