Root cause for lack of quality objectives for HSE Dept.

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RoxaneB

RoxaneB

Change Agent and Data Storyteller
Super Moderator
#4
#4
Hello, Macdonald.

Do you have the full wording of the nonconformance? Was this from an internal audit or external audit? Or is this a question from a homework assignment?

Unfortunately, the one sentence provided in your original post gives little context for us to provide any guidance.
 
M

Macdonald

Registered
#5
#5
RoxaneB said:
Hello, Macdonald.

Do you have the full wording of the nonconformance? Was this from an internal audit or external audit? Or is this a question from a homework assignment?

Unfortunately, the one sentence provided in your original post gives little context for us to provide any guidance.
Click to expand...
Documented information on quality objectives for HSE department was not maintained. This against the requirement of clause 6.2.1, ISO 9001:2015.
this is the full statement and it was external audit( ISO)
 
RoxaneB

RoxaneB

Change Agent and Data Storyteller
Super Moderator
#6
#6
Wow...I do believe that's one of the shortest external audit findings I've ever seen!

Was there supporting evidence provided to give you some context and idea of where to focus?
 
Randy

Randy

Super Moderator
#7
#7
I'd start with trying to explain what the links are between customer satisfaction, product conformity and EHS to begin with. Unless one can demonstrate and validate why EHS would even have a quality objective within a MS, it's all wasted effort.
 
M

Michael_M

Trusted Information Resource
#9
#9
Macdonald said:
Documented information on quality objectives for HSE department was not maintained. what might be the possible root cause for this.
Click to expand...
First question: Were there quality objectives established?

If yes, were the quality objectives kept up to date? It sounds like no.

So the next question would be why not, who was/is responsible to maintain these objectives?

Is there a reason why they did not maintain the data?


After drilling down this reason, you can ask additional questions. Does anyone actually care about this data or is it 'useless data'. I would look into this as a secondary effect as not having the quality objectives updated and no one notices, to me, means no one actually uses the data. Looking into if anyone uses the data does not address the root cause, in the case of the root cause you (the company) said you were going to use these objectives and maintain them and you did not. Finding out that you do not use the data comes after answering the corrective action as continuous improvement.
 
Randy

Randy

Super Moderator
#10
#10
Michael_M said:
First question: Were there quality objectives established?
Click to expand...
Maybe so, but my 1st question would be as I alluded to above "Why do you have a quality objective for EHS?" I could be wrong, but seeing as this is all I do for a living I'd like to be right.............And yeah, I've already done it more than once and one of the best answers was "Duhhhhhhhhh, ummmmm, wellllllllll......"
 
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