Hi all,
I'm struggling to come up with a root cause on a non-conformity brought up during our ISO9001:2015 upgrade audit. I am new to the company and have taken on the position which was left vacant by my predecessor for 4-6 months.
I initially said that the errors were caused by an oversight by the quality manager while editing the manual to fit the new standard. However our accreditation body have said that this is incorrect. How can I determine a root cause when the error was made initially by the previous QM.
Any ideas on how I could write a meaningful root cause that doesn't surmount to human error?
Thanks
I'm struggling to come up with a root cause on a non-conformity brought up during our ISO9001:2015 upgrade audit. I am new to the company and have taken on the position which was left vacant by my predecessor for 4-6 months.
I initially said that the errors were caused by an oversight by the quality manager while editing the manual to fit the new standard. However our accreditation body have said that this is incorrect. How can I determine a root cause when the error was made initially by the previous QM.
Any ideas on how I could write a meaningful root cause that doesn't surmount to human error?
Thanks