Root Cause Verification - Corrective Action Effectiveness, or Root Cause Verification

M

M Greenaway

Jim

That explanation suggests that you can eliminate a root cause but not eliminate a problem.

If it wasnt the root cause that was causing the problem, then you havent correctly identified the root cause have you ?
 
M

M Greenaway

Then by definition you havent conducted 'corrective action' have you ?

Or can you say that you have, but it was totally ineffective ?
 
M

M Greenaway

Right Jim

Does ISO9004 mention how you determine root cause, i.e. fault trees, Ishikawa diagrams, 5 Whys, or any other method ?
 
M

M Greenaway

Jim

So the ISO9000 series of standards tells us only what we have to achieve, without actual providing the methods of HOW to achieve it ?

As such the ISO9000 experts out there cannot actually improve our business because they cannot tell us HOW to achieve the wonderful things in ISO9000. Which is perhaps as much use as being told you have to fly to the moon !

(can you see where this is leading ;) )
 
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