Sales Process Modeling

W

warshe

#1
I ask you to help in sales process modeling. The sales process deals with spare parts and adjustment service selling. Incomes of this process are customers? inquiries and orders, in other words, everything that needs processing (analyses, conformation or decline). But what are this sales process? objectives, outcomes, and how to measure sales process ? Please, give me your advise.

Warshe
 
Elsmar Forum Sponsor
#2
Do You Use Process Modelling?

Do you?
Do you use process modelling as a step in ISO 9001 implementation? Or as a system analysis tool for IT system design? Or...? There is a lots of purposes for process models and the design of your model really depends on its purpose...

<center>I assume that you want to implement ISO 9001 as this is ISO 9000 Forum </center>

Your sales process seems to fulfill standard clause 7.2. Customer related process.

So your process model must show how you:
a) Determine requirements related to the product - specified by customer; not stated by customer but necessary; (also statutory and regulatory requirements - but that shouldnt be done by your sales people)
b) Rewiev the requirements realted to teh product (document it, document it!)
c) Customer communication. Basically - customer feedback, complaints...

Show how you do these things in your sales process model!
 
Thread starter Similar threads Forum Replies Date
W Core Process Metrics AS9100D for Product Planning? Quotes and sales? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
Q Sales, different products/path to client, should be pictured each in Process Maps? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Q Process Maps: Sales, different products, more boxes - Critique my map? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
R Sales Order Process Flow Plan (Flow Chart) Steps help ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
I Do company sales agents/distributors need to go through supplier evaluation process? Other Medical Device and Orthopedic Related Topics 5
P Trend analysis - Common Mistakes of Sales Process Mapping Software Quality Assurance 2
samer Statistical Analysis for Sales Process? Can you help? Statistical Analysis Tools, Techniques and SPC 11
P AS9100 Contract Review - Can the Sales Manager be the process owner? Contract Review Process 4
P Sales FMEA - Application of FMEA to contract review and sales process Contract Review Process 4
G Post Sales Customer Feedback - A COP (Customer Oriented Process)? IATF 16949 - Automotive Quality Systems Standard 13
G Free Sales certificates for Medical Devices - List of countries EU Medical Device Regulations 4
M Covid Free Statements for Implants and sales reps. ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Should volume of sales be factored into risk probability assessments? ISO 14971 - Medical Device Risk Management 33
qualprod On Time Delivery KPI for sales? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
M Identical Sales Package in Different Countries Pharmaceuticals (21 CFR Part 210, 21 CFR Part 211 and related Regulations) 0
Farley.0 QMS Sales Goals & Quality Objectives Manufacturing and Related Processes 22
I Sales Documents in scope for ISO-9001:2015? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
N Requirements for the identification and traceability of demo product for sales force US Food and Drug Administration (FDA) 1
C Are we required to obtain a Certificate of Free Sales for export to China? Other Medical Device Regulations World-Wide 6
S Handling Cost of Sales requests for Customer Quality Manager and Management Related Issues 2
A ISO 9001:2015 Implementation for Marketing and Sales Companies ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
S Customer Corrective Action requests and Sales Employees Promises AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
G 7.3 Design and Development in a Sales and Service Organisation ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
S Sales Department Internal Audit Internal Auditing 24
S ISO9001:2008 for Sales Office ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
Y Local Agent and Sales Rights in countries like Brazil and Russia Other Medical Device Regulations World-Wide 2
Q Which ISO/TS 16949 clauses are applicable to auditing Quoting and Sales? IATF 16949 - Automotive Quality Systems Standard 19
M Manufacture and Sales of GHS Labels and Pictograms Occupational Health & Safety Management Standards 1
Ajit Basrur China breaks world record for car sales in 2013 ! World News 1
S Auditing Sales and Marketing Processes and Technical Support Canada Medical Device Regulations 2
J Setting Quality Objectives for Service, Repair and Sales ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
K Supplier or outsourced? Medical Device installation, sales, training Other ISO and International Standards and European Regulations 7
I International Sales Legal/Regulatory Gray Area? CE Marking (Conformité Européene) / CB Scheme 3
E Marketing and Sales involvement in 8.2.1 Customer Satisfaction ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
E Validation of SAP Purchase Order and Sales Order modules Software Quality Assurance 7
B Performance Evaluation for my boutique's Sales Staff Benchmarking 7
C Implementing ISO 9001:2008 in a small Sales and Service company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 38
N When your Owner is the Sales Guy... Quality Manager and Management Related Issues 6
E List of Sales Procedures required for ISO 13485 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
Y ISO 9001 Registration - Different Manufacturing and Sales Locations ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
B Control and Traceability of Sign-ups for Sales of a Product Career and Occupation Discussions 9
F How to manage Intermediary Sales Agents ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M SFDA Legal Agent and After Sales Agent in China - Differences? China Medical Device Regulations 3
V Query on TS 16949:2009 Certification for a Tool and Die Sales & Service office IATF 16949 - Automotive Quality Systems Standard 3
sagai Renewal of Canada Manufacturer Licence if there is no Sales (Only Support) Canada Medical Device Regulations 5
sagai Renewal of US Manufacturer Licence if there are no Sales (Only Support Activities) 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
P Certificate of Free Sales (CFS) - Need to attach to each lot of exported product? Other Medical Device Regulations World-Wide 2
N Customer Service/Inside Sales Will Not Leave Us (Quality Assurance) Alone! Document Control Systems, Procedures, Forms and Templates 3
M Improving Purchases and Sales Sheets Manufacturing and Related Processes 1
B Sales vs. Quality vs. Manufacturing - Interactions and Responsibilities Quality Manager and Management Related Issues 13

Similar threads

Top Bottom