Hi! I need your advice.....
Do I need to remove the safety word from this quality policy? Top management is convinced that they care about customer safety but registrar recently revised our documentation and citied that safety is not a quality objective; Does safety need to be removed?
"In ABC Co. we are committed to deliver products and services of the highest quality in order to guarantee the safety and the total satisfaction of our customers throught the continual improvement of our system."
The policy has been posted in the areas, so the less to change it the better.
Please advice!!!
AC