C
Hi,
I'm currently trying to work out how to put in place the 'approved suppliers'/'procurement' sections for ISO 9001 (we're trying to get certification).
However, I've drafted my processes for nonconformance and for CAPA (two separate processes but the NC process links into CAPA process when CA is needed for the NC), but then started working on the approved suppliers stuff and procurement...
My difficulty arose when I hit a nonconformance for a supplier's product. Should this be whacked in with the other nonconformance process I'd done?
Well, I tried to make it fit. But then everything i've read has been saying that I need SCAR (requests, not reports) - but I don't know how to make that fit for suppliers? The Suppliers NC process has the added decisions of 'is this a supplier mistake or an in-house mistake' and then if it's a supplier mistake then they take care of RCA and implementation and thus, it doesn't fit my NC process much at all so how do I combine the NC and Supplier NC?
Have other people combined them into one process or two?
If you have any flowcharts that'd be very handy too please - we're flowcharting all processes.
Thanks!
I'm currently trying to work out how to put in place the 'approved suppliers'/'procurement' sections for ISO 9001 (we're trying to get certification).
However, I've drafted my processes for nonconformance and for CAPA (two separate processes but the NC process links into CAPA process when CA is needed for the NC), but then started working on the approved suppliers stuff and procurement...
My difficulty arose when I hit a nonconformance for a supplier's product. Should this be whacked in with the other nonconformance process I'd done?
Well, I tried to make it fit. But then everything i've read has been saying that I need SCAR (requests, not reports) - but I don't know how to make that fit for suppliers? The Suppliers NC process has the added decisions of 'is this a supplier mistake or an in-house mistake' and then if it's a supplier mistake then they take care of RCA and implementation and thus, it doesn't fit my NC process much at all so how do I combine the NC and Supplier NC?
Have other people combined them into one process or two?
If you have any flowcharts that'd be very handy too please - we're flowcharting all processes.
Thanks!