SCAR (Supplier Corrective Action Request) as part of NC/CAPA?

C

CATERAF

#1
Hi,

I'm currently trying to work out how to put in place the 'approved suppliers'/'procurement' sections for ISO 9001 (we're trying to get certification).

However, I've drafted my processes for nonconformance and for CAPA (two separate processes but the NC process links into CAPA process when CA is needed for the NC), but then started working on the approved suppliers stuff and procurement...

My difficulty arose when I hit a nonconformance for a supplier's product. Should this be whacked in with the other nonconformance process I'd done?

Well, I tried to make it fit. But then everything i've read has been saying that I need SCAR (requests, not reports) - but I don't know how to make that fit for suppliers? The Suppliers NC process has the added decisions of 'is this a supplier mistake or an in-house mistake' and then if it's a supplier mistake then they take care of RCA and implementation and thus, it doesn't fit my NC process much at all so how do I combine the NC and Supplier NC?

Have other people combined them into one process or two?
If you have any flowcharts that'd be very handy too please - we're flowcharting all processes.

Thanks!
 
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A

amit_rd

#2
Re: SCAR as part of NC/CAPA?

It is simple!

One - The corrective and preventive action process adopted by your organization needs to be communicated to your suppliers. You may even need to conduct training programs for them.

Two- Where is the problem identified? As per your explanation its your organization - So the CAPA shall necessary need actions taken for responsible supplier parts or simply suppliers - The action needs to be monitored by the supplier managers/buyers of your company.
Flow charts - you really don't need a separate one - just add the responsibilities for supplier born problems
 
S

ssz102

#3
Re: SCAR as part of NC/CAPA?

i agree with AMIT RD's idea
CAPA can be combined, but the responsibilities need to separate and marked in the documents such as actions taken monitored by your SQE or supplier quality guys
 
C

CATERAF

#4
Re: SCAR as part of NC/CAPA?

It is simple!

One - The corrective and preventive action process adopted by your organization needs to be communicated to your suppliers. You may even need to conduct training programs for them.

Two- Where is the problem identified? As per your explanation its your organization - So the CAPA shall necessary need actions taken for responsible supplier parts or simply suppliers - The action needs to be monitored by the supplier managers/buyers of your company.
Flow charts - you really don't need a separate one - just add the responsibilities for supplier born problems
The problem is identified in procurement as the product comes in it is checked for nonconformance.

But, I don't feel like I can just change the person responsible on my flowcharts because there's no identification of who caused the problem - supplier or internally, or where we send the product back or they contact/communicate with us. By putting that in, it disrupts what we do internally..?

I'm sure I've just overthought this so I appreciate you trying to simplify it for me (sorry that I'm just not clear!).
 
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