Scope of TL 9000 - Telcos contracts now requiring registration

[harvey]

The Telcos who started TL 9000 are now requiring in contracts that their suppliers are registered - for many types of product. Yet the categories of equipment for which metrics are specified is almost exclusively limited to network element products.

Should a supplier of equipment outside the defined categories assume that this equipment will one day be included, and work towards registration? QuEST Forum say they do not intend to repeat the QS9000 situation where every supplier of automobile-related products must be approved.

How will TL 9000 reflect the convergence between telecoms and other electronics?

 

[Douglas E. Purdy]

I do not know if this is in line with this topic but the questions asked reminded me of something I heard from a Sales & Marketing professional this week. This person said that many of the Telcoms are requiring their suppliers to be registered to QS-9000 as opposed to TL-9000. I was wanting to know how true this statement was?

 

[Marc]

I'd sure like more info as well. Sorry I can't help with the original question in this topic.

 

[Les Lovatt]

As Quality Manager of a company who supplies into both Auto & Telecom markets I am confused with the QS / TL 9000 issue. Is TL-9000 a phantom or does it really exist??
Can anyone enlighten me or pass some relevant info on.
Cheers!

 

[Casana]

Les,
I recently attended an intro seminar for TL 9000. They said that its still basically in its infancy... there are only 25 or so companies registered to it, and these are driving it down to their suppliers. My personal guess is that it will not hit the smaller suppliers until at least a couple of years from now. But its definitely coming!

I posted question similar to yours in the QS forum, you can read the answers I got at https://Elsmar.com/ubb/Forum1/HTML/000412.html

You can also check out the Quest Forum's website at https://questforum.asq.org/
if you want some more info. (The Quest forum is the group that's creating the TL std., just as the the AIAG created the QS std.)

-Casana

 

[The Fixer]

TL9000 Caution ! My company is part of the QUEST Fourm. We service anybody who's anybody in the Telecom world. We have not, however, chosen to register to TL-9000 yet. (We are ISO9001)
There is an alarming trend developing. Those customers who have embraced initial TL registration (a dubious distinction at this early stage) are adding service requirements related to the TL metrics. We are having to provide data in quantity and format which the customer needs to support the TL metrics requirements.
TL metrics implementation are costly and labor intensive. So, although we are not registered, it seems we are having TL compliance thrust upon us.
The previous comments in this thread imply that companies are requiring suppliers to become registered. I can definately see that happening.
I don't like the smell of this whole thing. A registered company must report specific data to the UTD (Univ. of Tx at Dallas) which is put into the MRD (Metrics Repository Database). IF the supplier can't provide the supporting data to allow the registered company to input the data, the company's registration is at risk.
You figure it out.

 

[Marc]

Thanks for the caution!

 

[harvey]

It was my underatanding that TL 9000 registered companies need to obtain data from their CUSTOMERS to produce the TL 9000 metrics that are sent to UTD. After all, the metrics are intended to measure the company's success in satisfying its customer, in delivering reliable products, on-time delivery, responsive service, fault-free upgrades, etc. Where does the registered company's supplier have to supply data?

 

[Donna-2002]

TL9000: Fact or Fiction?

It's the real deal.

Here's the adoption rates:

1999: 11 certificates
2000: 49 certificates
2001: 161 certificates
as of this writing: 204 certificates
2002 (year end): 1058 certificates

Carriers and suppliers alike are now imposing TL9000 compliance as a requirement in newly issued or amended contracts. I have seen the requirements called out in contracts from SBC, BellSouth, Verizon, BellCanada, Nortel, Alcatel, Spirent, Tyco, etc. Additionally, the investor community is starting to require a gap analysis as part of the due diligence process in deciding whether or not to invest. And, yes, peer pressure in the market is also motivating companies to do this.

The companies that are doing this have spent a significant amount of money and time on the development this standard. A funny coincidence is that the companies that are doing this hold the higest amount of supplier purchasing power. You can reach this conclusion on your own if you visit the QuEST Forum membership at https://www.quest.org, then visit Hoover's at https://www.hoovers.com, and then get your hands on some latest market analysis on the telecom industry.

You are fooling yourself if you think this is not being taken seriously. I personally know of a company that lost a large chunk of revenues by not listening to their number 1 customer. I also know of other companies who have shrunk their return rates to less than 1%, improved their reliability rates to 99.999%, and double their revenues during the our recent economic depression. The numbers are impressive, and they are the results that the founding carriers and suppliers hoped to see.

Read more details at this website: https://pulse.tiaonline.org/article.cfm?id=565

Also, feel free to drop me an e-mail at donna.thomas@roxtel.com.

 

[jaimezepeda]

TL9000 Caution ! ...
TL metrics implementation are costly and labor intensive. So, although we are not registered, it seems we are having TL compliance thrust upon us.
The previous comments in this thread imply that companies are requiring suppliers to become registered. I can definately see that happening.
I don't like the smell of this whole thing. A registered company must report specific data to the UTD (Univ. of Tx at Dallas) which is put into the MRD (Metrics Repository Database). IF the supplier can't provide the supporting data to allow the registered company to input the data, the company's registration is at risk.
You figure it out.

I feel your pain. We are seeking TL 9000 registration. We are challenged with finding benchmarking data for our industry. QuEST will provide the data to its members ($10K annual fee). However, my organization (and I assume many others) cannot justify that expense.

How have others managed the TL 9000 metrics challenges?

Jaime E. Zepeda