Scoring the "Quality" of Planned & Executed Corrective & Preventive Actions?

S

sstemper

#1
Does anybody apply a scoring method to planned and/or actual corrective & preventive actions to represent the quality of those actions? For example, in a 0 to 10 scale, "Trust me, it'll never happen again" = 0, "Counseled employee" =1, . . . "Implement Poka-yoke"=10, etc. I'm looking for a measurable way to judge the quality of actions planned/taken in an action review board, as well as metric to monitor CAPA process improvement trends. My objective would be to use the scoring to drive the quality of action planning to a higher value with a more preventive mindset.
 
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B

BethP

#2
We have built a SharePoint form to manage our CAPA process. This does not include a scoring mechanism. However, we've broken the process into different phase gates, e.g. Containment, Root Cause Analysis, etc. After each phase gate, we have an approval/rejection loop by internal quality manager to confirm the work that supplier has done. We also have a final approval on the whole form by a quality director to approve/reject the CAPA as a whole. By looking at the rejection loops, we can see which CAPA items were higher quality vs. others, assuming that everything is not just rubber stamped.

The factor that we still need to build into is a recurrence component where someone can indicate whether similar/same issue happened in the past, so that may also be analyzed for trends.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
#4
Welcome to the Cove sstemper!

I agree with the idea of verifying effectiveness of corrective action, whatever it was, and publicizing that as a win. Maybe you can make repeat findings one of your performance metrics, and track them over time. Of course in order to keep the data reliable you would need to be sure to do good and equally attentive follow up, including after a period of time, maybe 6 months or a year.
 
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