'Searched' virus? Cannot delete folder - HELP please

W

wmarhel

#21
If you have what I'm thinking, it isn't really a virus so much as a nasty piece of malware. A neighbor had a similar a year or so ago and it took me several hours to pin down the problem. There is a file that is typically installed in your windows directory that is handling the entire process of diverting your attempts at removal. The bug I dealt with would even prevent Norton and McAffee from starting up and would even shut down Internet Explorer.

I'm attaching a program called Process Explorer, which works better than the WIndows process explorer. It will show processes running and a tree listing those sub-processes are currently active as well. You are going to want to look for any unusual DLL files that are active, and anything unusual under the System tree. This program doesn't need to be installed, just open the zip file and run.

Wayne
 

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Jim Wynne

Staff member
Admin
#22
If you have what I'm thinking, it isn't really a virus so much as a nasty piece of malware. A neighbor had a similar a year or so ago and it took me several hours to pin down the problem. There is a file that is typically installed in your windows directory that is handling the entire process of diverting your attempts at removal. The bug I dealt with would even prevent Norton and McAffee from starting up and would even shut down Internet Explorer.

I'm attaching a program called Process Explorer, which works better than the WIndows process explorer. It will show processes running and a tree listing those sub-processes are currently active as well. You are going to want to look for any unusual DLL files that are active, and anything unusual under the System tree. This program doesn't need to be installed, just open the zip file and run.

Wayne
Good call on Process Explorer :agree1:. It can be installed as a substitute for the standard Windows Task Manager (and is far superior) or as you say, it can just be executed when needed.
 

Wes Bucey

Quite Involved in Discussions
#26
I even tried the link and it was not active. I wouldn't say it was suspect, just inactive or dead link.

If you have the active or live link feel free to post it.
I think both you and Marc misinterpreted what you saw when you clicked the link.

The link is just the image which I have added as an attachment here. It is an easy mistake if you are in a hurry and not viewing the resultant screen in context with the series of posts which had gone before.
 

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CarolX

Super Moderator
Super Moderator
#27
Re: 'searched' virus? HELP please

lmao...thanks i have downloaded lots of different antiviruses. i use AVG usually. the spybot one fixed my 'ANTIVIRUS 2009' problem. will try the Avast one now :).

Feeling nauseous...think i am gonna throw up...looks like the computer aint the only one with a virus!!!!
Mitch - you have gotten a lot of good advice - but let me make one more suggestion.

Stop running multiple antiviruses and malware/spyware detectors. Invest the money in a good antivirus software and let the software do it's job. Most antivirus softwares have support available to help delete those files that are giving you trouble.

Good Luck!!!
 

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#28
I agree with Carol here. Find one AV that you would use. I use Bit Defender "Total Internet Security 2009," and it works fine for me. Does everything I want or need, and uses less resources than most that I have used before.

Here is their link: BitDefender
 
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BradM

Staff member
Admin
#29
Carol... as always, agreement with you. Yes.. in general, I would pick one really good antivirus program, and one good adware program.

Go to any of those sites I listed previously, and go to their malware section. In their prevention speeches (at the end of a fix) they have links to the most current (and most all for free) protection programs. Do not run multiple programs, as they will begin battling each other, and will do little good.

Most of these programs are designed as an up-front program as prevention. If you get something and it's not stopped, then it's time for help.

If you are a student at a school/university, you can go to the student services facility (typically different than the bookstore) and they have student discounted (very legal) copies of software for sale. I have Norton corporate edition (lifetime subscription).
 
J

JaneB

#30
Re: 'searched' virus? HELP please

Strongly agree with Carol, Brad and Coury. Don't don't don't run multiple detector programs - that's an absolute recipe for disaster waiting to happen.

Get one reputable integrated program that does all-in-one, ie:
* anti-virus and anti-spyware
* firewall
* anti-spam

and just run that.

Also, don't 'set and forget'. Them little b*&^% virus-writers don't sleep - they keep trying out new ones, you have to stay up to date. Make sure you set it to automatically update its virus signature files, and regularly scan (so you don't have to remember). Also of course, practice 'safe email' - ie, never open anything from anyone you don't know, be cautious, check first, etc. And scan any file/program before you install.

This is what I do, I'm very disciplined about it and I've never had any problem.

They'll have slightly different names (there's no standard name) so what you want may be called something like 'Internet Security Suite' by one and ''Total Security Solution' by another. Some makes that come to mind include Eset, MacAfee, Kaspersky, ZoneAlarm, CA, AVG, Norton, etc. All (or almost) will allow you to download and try them out for a month or so first, so you can see what you think. But if you do this DO totally remove one before you install another. Some are even free for home users. (Although why one would balk at spending $20-50 on this important utility I dunno).

I have tried a few different ones, some have better support than others, some are easier to use. eg, I had Norton's, but found it did tend to interfere with other things a bit too much, CA had shocking support (in my country) and I now use Eset's Smart Security and find it excellent - unobtrusive and easy to use.

To find out what's good for you, suggest you do a search for good review sites and spend the time to read up the various reviews. Look for unbiassed and knowledgeable sites, such as
www.pcworld.com
www.cnet.com

Hope this helps.
 
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