hi,
TS standard covers this in clause 6 plus sneaky bits in other clauses (wherever it says 'defined competences etc').
It states that there must be procedures for training, skills, and experience requirements for:
- employees whose work affects product quality (which is pretty much everyone, I'd let the cleaners off)
- employees who design the product
In a nutshell, it boils down to having:
* job descriptions for various roles including the necessary minimum skill set for the role (this can also help your HR with recruiting the right people for the job)
* a skills matrix or a similar tool (this can enable the employees and their supervisors set and track personal development goals)
* defined responsibilities for the training process (both internal and external)
You'll find that once you start poking into this, you'll end up with lots of different offshoots.
Hope this helped you a bit.
Lil