Seeking examples of Nonconforming Materials
- Thread starter SGquality
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Colin
Quite Involved in Discussions
Nonconforming usually means that an item or service does not meet the requirements specified for it.
Examples would depend on what type of business you are. Are you a manufacturing company? if so, it could be a product that did not meet the drawing/specification. If you are in the service industry it could be that the service did not satisfy the customer's expectations.
Can you give us more information?
Examples would depend on what type of business you are. Are you a manufacturing company? if so, it could be a product that did not meet the drawing/specification. If you are in the service industry it could be that the service did not satisfy the customer's expectations.
Can you give us more information?
Thanks Colin.
Its a manufacturing environment.
We are trying to come up with a detailed procedure for Nonconforming materials covering incoming, in-process and finished goods. Additionally, trying to extend the risk level for the NCM with Level 1 not impacting customer and regulatory, Level 2 impacting customer agreements and requirements while Level 3 is regulatory noncompliance.
Thus I am seeking examples for the above. Thanks again.
Its a manufacturing environment.
We are trying to come up with a detailed procedure for Nonconforming materials covering incoming, in-process and finished goods. Additionally, trying to extend the risk level for the NCM with Level 1 not impacting customer and regulatory, Level 2 impacting customer agreements and requirements while Level 3 is regulatory noncompliance.
Thus I am seeking examples for the above. Thanks again.
It's practically impossible for you to find that outside of your own organization. Why not gather some examples, if it's not clear from the specifications? I know drawings don't always convey acceptable/unacceptable criteria very well, so use what you're finding internally.
Colin
Quite Involved in Discussions
Another option, rather than have 1 procedure for handling non-conformance, you could integrate how you handle it depending on where it arises. e.g. if you have a goods in procedure which defines how product is received and handled, add the bit about how you deal with it when is wrong as well as when it is right.
Then do the same for the manufacturing area etc. In other words, build it into each process - I often find it more natural than having to go to a different procedure and it is also easier if you have different actions depending on where the problem arises.
Then do the same for the manufacturing area etc. In other words, build it into each process - I often find it more natural than having to go to a different procedure and it is also easier if you have different actions depending on where the problem arises.
SGquality,
Your question suggests that you are accepting contracts without clear acceptance criteria. This is a nonconformity to 7.2.2.
It also suggests your purchase orders (see 7.4.2) do not specify the services or products ordered. This is another nonconformity.
It also suggests your service delivery and product realization processes lack the criteria for their effective control. This is a third (7.1 planning) and possibly fourth (see 4.1c) nonconformity.
Or, are you trying to establish photographic standards of acceptability/unacceptability? For this you'd have find your own examples.
John