CarolX
Trusted Information Resource
looking for some options/opinions/ideas on customer satisfaction
Looking for a little help from my friends.
Customer Satisfaction
The issue:
8.4 (a) states that we shall collect and analyse data relating to customer satisfaction.
The current method:
Weekly face-to-face meeting with customer representatives. We have 3 outside Sales Engineerings and that is 85 percent of what they do. We want to know weekly how we are doing, any "potential problems", any new products in the pipe, etc. Personal service!
The dilemma
We don't want to bog down our customers with satisfaction surveys. We will not make calls to our customer to survey their satisfaction. How do we comply with this issue? How else can this be done? How have others done it?
Thanks All!
CarolX
Looking for a little help from my friends.
Customer Satisfaction
The issue:
8.4 (a) states that we shall collect and analyse data relating to customer satisfaction.
The current method:
Weekly face-to-face meeting with customer representatives. We have 3 outside Sales Engineerings and that is 85 percent of what they do. We want to know weekly how we are doing, any "potential problems", any new products in the pipe, etc. Personal service!
The dilemma
We don't want to bog down our customers with satisfaction surveys. We will not make calls to our customer to survey their satisfaction. How do we comply with this issue? How else can this be done? How have others done it?
Thanks All!
CarolX