Here is some info for you.
IT Service Mangement System Overview
The IT Service Management Standard is published in two parts:
BS 15000-1:2002 Specification for Service Management
BS 15000-2:2003 Code of practice for Service Management
Today’s organizations are becoming increasingly dependent upon their IT infrastructure and the information that this provides and supplies. These organizations continue to require increasingly advanced facilities that meet the needs of the business. The ever more competitive and cost-focused nature of today’s business environment means that the quality and cost effectiveness of IT services (and their management) is recognized as fundamental to an organization's success.
IT Service providers can struggle to maintain high levels of service to their customers, particularly with the increasing diversity of technologies available. Often, too much time is spent working reactively with little time spent on planning, training, investigating and working with customers. At the same time these providers are also being asked for improved quality, lower costs and faster customer responses.
An integrated framework for delivering and managing IT services to the customer, can provide control, greater effectiveness and opportunities for improvement within the organization.
BS 15000 represents such a framework.
You can find this material at the attached link with some othe IT stuff.
http://www.bsitraining.com/infosecurity_standards.asp
