Hi All, I'm looking for a bit of advice.
We manufacture an electronic device which has 2 parts (light array and controller). The two parts are manufactured as one batch and are shipped as one device, both parts are labelled and have the same serial number on (serial number references batch number).
We have some defective parts in the field, affecting just one part (the controller). Currently our policy is to replace the whole device (both parts), however this is not always economically viable. We would like to replace just the defective part then rework the defective part.
Does anyone do anything similar, if so how do you manage the serial numbers for the replacement?
Any thoughts or help appreciated.
Thanks
We manufacture an electronic device which has 2 parts (light array and controller). The two parts are manufactured as one batch and are shipped as one device, both parts are labelled and have the same serial number on (serial number references batch number).
We have some defective parts in the field, affecting just one part (the controller). Currently our policy is to replace the whole device (both parts), however this is not always economically viable. We would like to replace just the defective part then rework the defective part.
Does anyone do anything similar, if so how do you manage the serial numbers for the replacement?
Any thoughts or help appreciated.
Thanks