Service Level Agreement between Software Vendors and Client - Need help Urgently

[maryacton]

Hi All,

I have a favor to ask, I am doing some research into service level agreements between software vendors and client and was wondering if anyone has an example of one that I could read to get an idea of what they should contain.

 

[Duke Okes]

Re: Service Level Agreement - Need help Urgently

Hi All,I have a favor to ask, I am doing some research into service level agreements between software vendors and client and was wondering if anyone has an example of one that I could read to get an idea of what they should contain.

Uh, have you tried google?! Lots of info and examples.

 

[Marc]

Re: Service Level Agreement - Need help Urgently

...service level agreements between software vendors and client and was wondering if anyone has an example of one that I could read to get an idea of what they should contain.

Not many software people stop by here. This is a Bump in case anyone here can help with specifics.

 

[SteelMaiden]

Re: Service Level Agreement - Need help Urgently

Hi All,

I have a favor to ask, I am doing some research into service level agreements between software vendors and client and was wondering if anyone has an example of one that I could read to get an idea of what they should contain.

what are you asking for? like terms of tech support, etc?

 

[howste]

Re: Service Level Agreement - Need help Urgently

Here's one for software only:
http://contracts.onecle.com/orbitz/ita.software.2002.05.15.shtml

Here's one for software/hardware tech support
http://download.smoothwall.net/pdf/Support_Contract.pdf

 

[maryacton]

Re: Service Level Agreement - Need help Urgently

Thank you for the great help