Setting Quality Objectives for Service, Repair and Sales

J

josephs6801

#1
I just started with a new company and I'm being asked to set Quality Objectives. Our primary business is service \ repair and sales.Any assistance would be welcome. :bigwave:
 
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ScottK

Not out of the crisis
Staff member
Super Moderator
#3
Re: Quality Objectives

From what perspective are you coming from?
i.e.
Overall Company Quality Objectives
Site Quality Objectives
Department Quality Objective
Personal Quality Objective
 
J

josephs6801

#4
Re: Quality Objectives

From the resesrch I have done it appears the objectives have always been about reducing repair times. Reducing expenses. I would like to see more "Quality" objectives.
Internal Audits for example.
My position is Quality Manager \ MR
 
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