Q
Hi all
How the objectives should be defined in ISO 9001?
I saw this case in a company.
This way:
Objective = Quality-> (no timeframe) then defined operative Kpis= # of rejections of product and goal, say max 20/month, % bad inspections, goal= 2/month, they are monitored every month, when something is not in compliance , actions are taken to fix the problems, but in this way it is supposed that objectives (by using Kpi´s) are measured each month.
Should be better this way ?
Objective = to reduce rejections 2% by december 2017 (giving a timeframe to reach such objective) and defining same kpis, # of rejections of product and goal, say max 20/month, % bad inspections, goal= 2/month.
In this way, the objective is evaluated only at the end of december 2017 and
kpis are monitored every month.
Does it sound ok for you?
Cause I have seen that auditors dont take care in details about how to measure objectives, they only revise, they are written down on a paper but not the way to be evaluated.
How have you defined them in your company and how often you revise
objectives and kpis supporting them?
Please advise on this
Regards
In ISO 9001, after defining
How the objectives should be defined in ISO 9001?
I saw this case in a company.
This way:
Objective = Quality-> (no timeframe) then defined operative Kpis= # of rejections of product and goal, say max 20/month, % bad inspections, goal= 2/month, they are monitored every month, when something is not in compliance , actions are taken to fix the problems, but in this way it is supposed that objectives (by using Kpi´s) are measured each month.
Should be better this way ?
Objective = to reduce rejections 2% by december 2017 (giving a timeframe to reach such objective) and defining same kpis, # of rejections of product and goal, say max 20/month, % bad inspections, goal= 2/month.
In this way, the objective is evaluated only at the end of december 2017 and
kpis are monitored every month.
Does it sound ok for you?
Cause I have seen that auditors dont take care in details about how to measure objectives, they only revise, they are written down on a paper but not the way to be evaluated.
How have you defined them in your company and how often you revise
objectives and kpis supporting them?
Please advise on this
Regards
In ISO 9001, after defining