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Setting Targets (Objectives) for Customer Satisfaction

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J

JaneB

#13
#13
tamale said:
Start by targeting what causes customer dissatisfaction. Work from there.

Tamale
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Alternatively - start with what the Standard says, as Sidney suggests. I would strongly suggest you focus on satisfaction (what causes that? how do you get that? how do you increase and enhance that?) rather than doing its opposite.
 
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