Several Nonconformances with same Root Cause with just one CA

[Ian_Morris]

From the information provided, it occurs to me there are a number of different factors to consider in this situation:

There is the issue of why staff are leaving, and over what period they left. It is important to understand the reasons for each so possibly not a single root cause or corrective action there.

There are then two systemic issues:

Resilience - having key positions or processes where there is no contingency leaves you open to problems with the loss of people, regardless of the reason.

Organizational knowledge - without the appropriate records or processes in place to allow for a job to be picked up by another person the resilience issue is amplified through not knowing what needs to be done, or picked up, in the event of a leaver.

 

[6thsense]

During my early days I received a NC from our Certification Body. We had gone through our Internal Audit Process and for the Root Cause, roughly 75% of them people had put "Oversight of Requirements" as the cause. The Certification body proceeded to query our Corrective Action process and a whole lot of other things. Best to spend time on finding the true root cause than making a quick fix.

 

[Ian_Morris]

Couldn't agree more with 6thsense. Aside from the audit nc, the much bigger reason to do it is the cost and disruption of problems created because root cause isn't identified and fixed.

I am always minded of the old adage "There is never enough time to do something right first time, but there is always time to do it again."

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[Big Jim]

I heard that a little differently.

If you can't find the time to do it right in the first place, how are you ever going to find time to do it over?

 

[Ian_Morris]

Big Jim. I like that, looks at it from a proactive point rather than reactive.

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[howste]

I heard that a little differently.

If you can't find the time to do it right in the first place, how are you ever going to find time to do it over?

I learned it this way from my high school metal shop teacher.