Q
We ship an average of 100 orders a day with an average of 4 p/n per invoice. The p/n quantities can range from 1 to 5000. We hand pick, count and pack.
We receive complaints, usually short shipments or incorrect p/n, on 1% of the orders shipped. These complaints result in over 50% of our customer complaints as well as increased paperwork, evaluation and accounting. Does this 1% return rate due to shipping errors seem high (it does to us) or is this typical for manufacturing companies who ship this quantity of product?
We receive complaints, usually short shipments or incorrect p/n, on 1% of the orders shipped. These complaints result in over 50% of our customer complaints as well as increased paperwork, evaluation and accounting. Does this 1% return rate due to shipping errors seem high (it does to us) or is this typical for manufacturing companies who ship this quantity of product?