E
eekostas
Hello again,
i have some short case studies which i found over the net and i would like your help to clarify if they are cases of non conformarce or NOT. As i wrote in my third (only) post, i believe that through examples can learn a lot. I would appreciate any help.
1. During inspection of a warehouse of a firm, we have checked the returnable material / raw material file to the suppliers. It had been identified that a specific supplier is delivering a large number of non-compliant and damaged materials. Asking the Manager of the warehouse to inform us of the actions he took in order to address the situation, he said "I just send them back and wait for a replacement, with the next delivery"
7.4.1 - Major Non Conformance??
2. During inspection of a Technical Support Department, which was conducted on 31 March 2013, we have asked to see the work instructions handbook which is being used from the staff. The Manager delivers a handbook, Version 4.0, Released on October 23, 2012. Later, the same day when we were with the Director of Quality Management we've asked him to show us the list of controlled system documents. We have located that this Handbook states that the current version is 4.1 on date March 14, 2013.
4.2.3 - Minor Non Conformance??
3. We are inspecting the Marketing Department of a Business and asking the processes that affect it. The Manager says that they really do not need any processes because their work needs flexibility. He also states that all staff are qualified and very well trained and, indeed the last twelve months, the
results of their work are very impressive. Checking the training records and the performance records of the Department we can verify the Manager's words.
4.1 - Major Non Conformance??
4. During an inspection of a company it has been verified that the company has halved the number of internal audits in the previous year. The Director of Quality Management explains that it was decided to carry out internal audits to all the applied processes, thereby broadening the scope and achieving approximately the same degree thorough and totalitarian control. Furthermore he said that they will have better results with this way.
Observation - to conduct more internal audits??
5. During inspection of the process of management review audit records we have checked the minutes of meetings of the last year (the firm had held three meetings during that time). It was detected that the "feedback from the client" was not included in the agendas. The Director of Quality Management stated that the company keeps a list of all records of customer complaints, to monitor them, but over a year they have not received any complaint. Therefore there is no relevant topic to discuss in the meeting with the management.
OK (no issue)??
6. During inspection of a company that manufactures cheap shoes we have asked informations for identification and traceability. The Production Manager told us that do not use methodology for identification nor for traceability of raw materials and products, since no client, so far, has not requested something similar or no need has been raised.
7.5.3 - Major Non Conformance??
7. During the inspection of the first stage it was found that the Quality Manual does not contain the Quality Policy of the Corporation. The Director of Quality Management told us that the Quality Policy is posted on the bulletin board and lead us there to show it. Moreover he explained that that the original document is held in the server (computer file).
OK (no issue) ??
Thank you in advance.
i have some short case studies which i found over the net and i would like your help to clarify if they are cases of non conformarce or NOT. As i wrote in my third (only) post, i believe that through examples can learn a lot. I would appreciate any help.
1. During inspection of a warehouse of a firm, we have checked the returnable material / raw material file to the suppliers. It had been identified that a specific supplier is delivering a large number of non-compliant and damaged materials. Asking the Manager of the warehouse to inform us of the actions he took in order to address the situation, he said "I just send them back and wait for a replacement, with the next delivery"
7.4.1 - Major Non Conformance??
2. During inspection of a Technical Support Department, which was conducted on 31 March 2013, we have asked to see the work instructions handbook which is being used from the staff. The Manager delivers a handbook, Version 4.0, Released on October 23, 2012. Later, the same day when we were with the Director of Quality Management we've asked him to show us the list of controlled system documents. We have located that this Handbook states that the current version is 4.1 on date March 14, 2013.
4.2.3 - Minor Non Conformance??
3. We are inspecting the Marketing Department of a Business and asking the processes that affect it. The Manager says that they really do not need any processes because their work needs flexibility. He also states that all staff are qualified and very well trained and, indeed the last twelve months, the
results of their work are very impressive. Checking the training records and the performance records of the Department we can verify the Manager's words.
4.1 - Major Non Conformance??
4. During an inspection of a company it has been verified that the company has halved the number of internal audits in the previous year. The Director of Quality Management explains that it was decided to carry out internal audits to all the applied processes, thereby broadening the scope and achieving approximately the same degree thorough and totalitarian control. Furthermore he said that they will have better results with this way.
Observation - to conduct more internal audits??
5. During inspection of the process of management review audit records we have checked the minutes of meetings of the last year (the firm had held three meetings during that time). It was detected that the "feedback from the client" was not included in the agendas. The Director of Quality Management stated that the company keeps a list of all records of customer complaints, to monitor them, but over a year they have not received any complaint. Therefore there is no relevant topic to discuss in the meeting with the management.
OK (no issue)??
6. During inspection of a company that manufactures cheap shoes we have asked informations for identification and traceability. The Production Manager told us that do not use methodology for identification nor for traceability of raw materials and products, since no client, so far, has not requested something similar or no need has been raised.
7.5.3 - Major Non Conformance??
7. During the inspection of the first stage it was found that the Quality Manual does not contain the Quality Policy of the Corporation. The Director of Quality Management told us that the Quality Policy is posted on the bulletin board and lead us there to show it. Moreover he explained that that the original document is held in the server (computer file).
OK (no issue) ??
Thank you in advance.