Originally posted by Neelanshu Varma
If we keep the audit objective as "compliance" then it really doesn't matter whether the auditor is knowledgeable about the industry or not. However if we look at audit an an oppurtunity to identify improvements in the system then an industry expert adds lot more value compared to an outsider.
Cheers
Neelanshu
If we keep the audit objective as "compliance" then it really doesn't matter whether the auditor is knowledgeable about the industry or not. However if we look at audit an an oppurtunity to identify improvements in the system then an industry expert adds lot more value compared to an outsider.
Cheers
Neelanshu
As an example, I once had a client and an auditor wrote up an 'opportunity for improvement' which involved his belief that a person doing some soldering of through-hole components on a board should have a 'calibrated' iron. We could show through, for example, the nonconformance system that solder joints were a very, very unusual failure mode and almost all were from wave-solder processes - not through-hole soldering. We practically had to beat the guy with a stick to get him to stop telling the client how to run their operations, where work instructions are needed, what should be calibrated and such.
I want a registrar's auditor to come in and verify compliance to the standard - not to tell me (my client, actually) how to do everything 'right'. If I want process and/or systems consulting, I'll hire a consultant specifically for that purpose. :thedeal: